Car & Van Rental: Customer Care Specialist | 33 Days Leave

Arnold Clark Group; Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading car rental company is hiring a Rental Customer Advisor for its Leeds branch. The position involves providing exceptional customer service and managing various administrative tasks while working as part of a supportive team. Ideal candidates should possess strong organizational and communication skills, as well as a full UK driving license. Flexible shift work is required, with potential coverage at other branches. This is an excellent opportunity for those looking to thrive in a customer-focused environment with strong company culture.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Proven ability to work effectively as part of a team.
• Strong communication skills necessary for customer interaction.
• Flexibility to cover shifts at different branches as needed.

Responsibilities

• Deliver exceptional customer care in person and on the phone.
• Ensure efficient completion of tasks using organizational skills.
• Handle customer complaints and queries professionally.
• Monitor and control branch expenditure effectively.
• Run daily reports and ensure timely action on them.
• Promote a positive customer experience and the branch.
• Occasionally cover shifts at other branches as required.

Skills

Strong administrative skills

Team collaboration

Communication skills

Flexibility to work shifts

Full UK driving licence

Job description

A leading car rental company is hiring a Rental Customer Advisor for its Leeds branch. The position involves providing exceptional customer service and managing various administrative tasks while working as part of a supportive team. Ideal candidates should possess strong organizational and communication skills, as well as a full UK driving license. Flexible shift work is required, with potential coverage at other branches. This is an excellent opportunity for those looking to thrive in a customer-focused environment with strong company culture.