Car Service Booking Specialist – Hybrid & Saturday Shifts

Vertu Motors plc; Lamesley; Hybrid; GBP 27,000; Full time

Job summary

A leading motor retailer in the United Kingdom is looking for a full-time Customer Service Advisor to join their Team Valley Gateshead Contact Centre. You will handle customer calls, book services, and upsell vehicle maintenance products. The role offers a basic salary of £26,031.72, a hybrid working model post-probation, and exceptional colleague benefits including 25 days of holiday, training opportunities, and employee discounts.

Benefits

25 days holiday plus bank holidays

Hybrid working after probation

Colleague Purchase Scheme

Pension

Enhanced Maternity and Paternity

Qualifications

• Experience in customer service, preferably within a contact centre environment.
• Ability to upsell products and services related to vehicle maintenance.

Responsibilities

• Handle incoming calls to book customer vehicles for services and repairs.
• Promote additional services to enhance vehicle performance.
• Participate in ongoing training and development.

Skills

Excellent customer service skills

Previous contact centre experience

Computer literate

Job description

A leading motor retailer in the United Kingdom is looking for a full-time Customer Service Advisor to join their Team Valley Gateshead Contact Centre. You will handle customer calls, book services, and upsell vehicle maintenance products. The role offers a basic salary of £26,031.72, a hybrid working model post-probation, and exceptional colleague benefits including 25 days of holiday, training opportunities, and employee discounts.