Campus Hub Officers

Central Law Training; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading educational institution in London seeks a Campus Hub Officer to provide outstanding student support and coordinate events. The role requires excellent communication skills and experience in customer service within a higher education environment. Responsibilities include assisting student enrollment, managing enquiries, and promoting campus activities. This is a full-time position with a salary of £27,000, offering 30 days of annual leave and various staff benefits.

Benefits

30 days annual leave (+ Bank Holidays)

Staff and student discount access

Private Medical Scheme

Life Assurance

Contributory Pension Scheme

Season Ticket Loans

Qualifications

• Experience providing frontline customer service or student support, ideally in a higher education environment.
• Understanding of excellent customer service principles and the importance of a welcoming student experience.
• Excellent written and verbal communication skills, able to explain information clearly.

Responsibilities

• Support the Campus Hub Manager with coordination of events and activities.
• Assist with student enrolment and registration management.
• Triage and elevate complex support queries appropriately.
• Promote on-campus activities, including student inductions and workshops.

Skills

Frontline customer service experience

Excellent communication skills

Problem-solving abilities

Understanding of customer service principles

Job description

Join our London Bloomsbury campus team as a Campus Hub Officer – where great service meets student life!

Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community.

The successful candidates will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers

The positions are permanent, full time and based at our London Bloomsbury Campus 5 days per week, 10am to 6pm.

As our Campus Hub Officer, you will:

• Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration)
• Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students
• Accurately triage and elevate any complex or personal support queries in line with the service management framework
• Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers’ fair, workshops, information sessions and on campus assessments

Is this you?

• Experience providing frontline customer service or student support, ideally in a higher education or service environment
• Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience
• Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues
• Experience handling face-to-face enquiries, ensuring professional and efficient resolution
• Ability to use initiative and problem-solve within established procedures, escalating appropriately when required

Please note: This is an on-campus role, with no opportunity of hybrid/remote working. There may be occasional weekend work (max one weekend per two months).

To ensure your application is considered, we recommend applying as soon as possible. We reserve the right to close this role early if enough applications are received.

Why join us?

Along with a competitive salary of £27,000, you’ll enjoy:

• A generous annual leave entitlement of 30 days (+ Bank Holidays)
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

Be part of a diverse and inclusive community

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

For more information, please contact [e-mail]

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.