Cafe Team Leader: Drive Service & Growth

Marks & Spencer Plc; Banbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer seeks a Team Manager for its Banbury cafe location. In this role, you will lead a dynamic team, ensuring exceptional customer service and driving commercial performance. You're expected to coach your team, manage stock, and foster a collaborative environment. This is a frontline position with high expectations, ideal for those ready to make a significant impact in a competitive retail setting.

Responsibilities

• Lead and coach a team to deliver exceptional customer service.
• Drive commercial performance through KPIs.
• Collaborate across departments for seamless customer experience.

Skills

Leadership

Customer Service

Commercial Awareness

Team Coaching

Problem-Solving

Education

Experience in retail management

Job description

A leading UK retailer seeks a Team Manager for its Banbury cafe location. In this role, you will lead a dynamic team, ensuring exceptional customer service and driving commercial performance. You're expected to coach your team, manage stock, and foster a collaborative environment. This is a frontline position with high expectations, ideal for those ready to make a significant impact in a competitive retail setting.