Café Customer Assistant: Digital-Savvy Brand Champion

Marks & Spencer Plc; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Edinburgh is seeking a Customer Assistant for its café. In this role, you'll deliver exceptional customer service, utilizing digital tools to enhance the customer experience. You should be flexible, ready to support colleagues and adapt to various tasks in a fast-paced environment. A passion for food and drink trends is essential. The position offers the opportunity to work as part of a dedicated team committed to high standards in customer satisfaction.

Benefits

Employee discounts

Training and development opportunities

Qualifications

• Experience in a customer-facing role preferred.
• Ability to use digital tools and applications effectively.
• Strong knowledge of food and drink trends.

Responsibilities

• Serve customers efficiently and meet their needs.
• Maintain food safety and hygiene standards.
• Support a positive café environment for customers and colleagues.
• Adapt to various shop areas as required.

Skills

Customer service excellence

Digital tools proficiency

Team player

Flexibility and adaptability

Attention to detail

Job description

A leading retail company in Edinburgh is seeking a Customer Assistant for its café. In this role, you'll deliver exceptional customer service, utilizing digital tools to enhance the customer experience. You should be flexible, ready to support colleagues and adapt to various tasks in a fast-paced environment. A passion for food and drink trends is essential. The position offers the opportunity to work as part of a dedicated team committed to high standards in customer satisfaction.