Business Systems Analyst

Henderson Products, Inc.; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading work truck attachment manufacturer based in Manchester is seeking a Business Systems Analyst to support ERP systems and enhance operational efficiency. The ideal candidate will contribute to system improvements and troubleshooting while requiring a Bachelor's degree in a related field and 3+ years of experience in ERP systems, preferably with Epicor. Strong communication, analysis, and documentation skills are crucial. This position offers competitive salary and benefits, including a comprehensive benefits package and profit sharing.

Benefits

Comprehensive suite of benefits

Competitive salary

Generous 401k match

Profit sharing

Qualifications

• 3+ years of experience supporting ERP systems, preferably in manufacturing.
• Experience gathering business requirements and creating functional documentation.
• Familiarity with SQL queries and reporting tools.

Responsibilities

• Act as the primary functional analyst for the ERP system.
• Partner with stakeholders to analyze and document requirements.
• Configure ERP modules and support testing of system changes.

Skills

ERP systems support

Business process knowledge

Communication skills

Problem-solving skills

Analytical skills

Education

Bachelor’s degree in Information Systems, Business, or Computer Science

Tools

Epicor

Microsoft SQL

Job description

Douglas Dynamics is North America’s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. As a team member at Douglas Dynamics, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission to serve our customers, to advance your career, and to have room for fun and fulfillment in your daily life.

We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.

How We Do It

Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our core values and are how we win in the marketplace. The winning behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way. Our winning behaviors are:

• Be Customer & Results Driven
• Anticipate the Possibilities
• Collaborate & Care
• Communicate Responsibly
• Develop Self & Others
• Get Better Every Day

How You Will Contribute

The Henderson Business Systems Analyst is responsible for ERP systems support and serves as a critical link between business users and IT. This role will support, enhance and optimize our ERP platform and related business systems to improve operational efficiency across all functional areas at Henderson. The ideal candidate has a blend of business process knowledge, ERP system expertise and technical aptitude, along with excellent communication and problem-solving skills.

• Act as the primary functional analyst for the Enterprise Resource Planning (ERP) system, supporting day-to-day operations and system enhancements
• Partner with business stakeholders to gather, analyze and document requirements for business system improvements
• Translate business requirements into functional specifications
• Configure ERP modules, validate setups and support testing of system changes and upgrades
• Troubleshoot ERP issues, perform root cause analysis and coordinate resolutions with internal teams
• Support integrations between the ERP system and related applications (e.g., reporting tools, shop floor systems) using middleware (e.g. Workato) and custom solutions
• Assist with ERP implementations, upgrades and data conversions
• Support reporting and data analysis needs
• Participate in continuous improvement initiatives to streamline and standardize business processes
• Administer and support Microsoft SQL databases

What We Offer You

• A fulfilling career with the ability to contribute to an Industry leader.
• A comprehensive suite of benefits
• Competitive salary commensurate with experience
• A generous 401k match.
• Profit sharing for all full-time employees

What This Role Needs

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field (or equivalent experience)
• 3+ years of experience supporting ERP systems (manufacturing ERP experience in Epicor strongly preferred)
• Experience gathering business requirements and writing functional documentation
• Strong analytical, troubleshooting and problem-solving skills
• Familiarity with SQL queries, reporting tools or BI platforms
• Experience supporting system integrations and workflows
• Excellent verbal and written communication skills with the ability to work effectively with both technical and non-technical users

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees. We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.