Business Support Administrator

Islettechnologies; Barnstaple; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Barnstaple is seeking a business support administrator for a pilot project. This role includes booking appointments, managing patient records, and liaising with multidisciplinary teams. The position offers hybrid working, requiring physical presence four days a week. The ideal candidate should have administrative experience and proficiency in Microsoft Office and be capable of managing tasks independently while prioritizing effectively. This opportunity aims to enhance physical health monitoring in North Devon.

Qualifications

• Experience in providing administrative support in an office environment.
• Comfortable with electronic records and offering non-clinical information to patients.
• Ability to manage workload independently and prioritize effectively.

Responsibilities

• Book initial appointment slots and manage cancellations.
• Handle queries from patients and referrers.
• Set recalls for follow-up appointments.

Skills

Fluent spoken and written English

Good numeracy skills

Strong interpersonal skills

Intermediate IT skills in Microsoft Office

Effective organisational skills

Education

Business Administration Level 3 / T Level qualification

GCSE English or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Job Summary

An exciting opportunity has arisen for a business support administrator to join a pilot project launching a centralised administration hub coordinating physical health monitoring activities in North Devon. The role involves holding central records of all patients requiring physical health monitoring, booking appointments, managing DNAs and liaising with teams across the directorate. It offers hybrid working four days a week (0.8 FTE) and is recruiting two applicants.

Responsibilities

• Booking initial appointment slots within the clinic or community setting
• Setting recalls to book follow‑up appointments
• Managing cancellations and non‑attendance
• Handling queries from patients and referrers

About You

You will have experience in a team providing administrative support in an office environment, with excellent verbal and written communication skills. You should be comfortable with Microsoft Office, electronic records, and able to give non‑clinical information and advice to patients. You will manage your workload independently, prioritising tasks and working under pressure.

Qualifications – Essential

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development

Qualifications – Desirable

• ICDL (International Computer Driving License) or equivalent experience

Experience – Essential

• Fluency in spoken and written English with confidence and professionalism
• Good numeracy and literacy skills
• Strong interpersonal and communication skills, capable of dealing with people at all levels
• Intermediate IT skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective organisational skills and ability to prioritise workload in a demanding environment
• Working knowledge of diary management, appointment setting and meeting support
• Experience with general office routine and filing systems
• Experience of creating electronic records and filing systems
• Understanding of confidentiality and respect for privacy in the workplace
• Capability to handle distressed individuals calmly, compassionately and confidently
• Ability to exercise initiative and work without direct supervision on a day‑to‑day basis

Experience – Desirable

• Ability to take accurate formal and informal minutes
• Experience of dealing with confidential and complex information
• Previous NHS experience in a healthcare or social‑care administrative setting

Person Specification – Essential

• Fluency in spoken and written English
• Good numeracy and literacy skills
• Strong interpersonal and communication skills
• Intermediate IT skills in Microsoft Office
• Effective organisational skills and prioritisation ability
• Working knowledge of diary management and appointment support
• Experience with general office routine and filing systems
• Experience creating electronic records and filing systems
• Understanding of confidentiality and workplace privacy
• Capable of handling distressed individuals with calm confidence
• Capacity to exercise initiative and work unsupervised

Person Specification – Desirable

• Ability to take accurate minutes
• Experience with confidential and complex information
• Previous NHS experience in a healthcare or social‑care administrative setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any criminal convictions.

Employer Details

Devon Partnership NHS Trust
North Devon District Hospital, Raleigh Park, Barnstaple, Devon, EX31 4JB
Website: https://www.dpt.nhs.uk/