Business Development Manager

Churches Fire Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Fire and Security company in the UK is seeking a Business Development Manager to enhance customer engagements and drive additional sales through existing clients. Key responsibilities include increasing customer spend, addressing service issues, and ensuring compliance with company standards. Ideal candidates should have experience in fire and security systems, be outgoing and proactive, and hold a full UK driving licence. The role requires effective communication through various channels, emphasizing customer service and company values.

Responsibilities

• Increase customer spend within existing clients by recommending additional service contracts.
• Identify service concerns and take ownership to correct.
• Provide high-level customer service and follow company processes.
• Complete quotes and follow up to ensure contract compliance.
• Identify growth areas through customer records.
• Handle customer requests effectively or direct to the appropriate team.
• Stay updated on market trends to identify upsell areas.
• Represent company values with a professional attitude while working in the commercial team.
• Communicate with customers through different channels, mainly telephone, email, and Microsoft Teams.
• Liaise with customers at a high level, being open and honest.

Skills

Experience working with fire and security systems

Outgoing and proactive

Ability to work independently

Job description

Business Development Manager

Competitive Salary and bonuses
Location – UK

Churches Fire is a highly recognised, industry leading Fire and Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a Business Development Manager.

The Role

• To increase customer spend within existing customers, through recommending additional service contracts based upon customers needs.
• Identify any areas of concern with the level of service and take ownership to correcting this.
• Provide a high level of service to our customers, making sure that we are following the process end to end.
• Completing and sending quotes, following up to chase back in. Ensuring that the contract is in line with company standards.
• To identify through customer records any areas that will be there for growth.
• Deal with customer requests were appropriate and effective to do so, or direct to correct team for resolution.
• To keep up to date with latest market trends and regulations in order to be knowledgeable and identify possible areas for upsell.
• To always deliver a professional “can do” attitude, representing our company values whilst working within the Commercial Team.
• The role will be contacting the customer through various channels and will predominantly be through Telephone, Email and Microsoft Teams.
• Communication is key and you will need to be able to liaise with customers internally and externally at the highest level. You will also be open and honest in this communication.

Requirements

• Experience working with fire and security systems.
• Outgoing, proactive, and able to work independently.
• Full UK driving licence.

Apply now or contact the Recruitment Team on: 03330112328

Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.