Business Administrator

Gray Healthcare Limited; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

A Health and Social Care service provider seeks an Administrative Support professional for their office in Wavertree, Liverpool. The role is full-time with a focus on providing comprehensive support across all departments, requiring excellent organisational skills and attention to detail. Candidates should possess a minimum of 3 years' experience in an administrative role, with proficiency in Microsoft Office and CRM systems. This position offers free parking and a standard 37.5 hours work week, Monday to Friday, 9 AM to 5 PM.

Benefits

Free parking

Company pension

Opportunities for professional development

25 days annual leave

Westfield health plan

Blue light card

Qualifications

• Minimum of 3 years’ experience in a comprehensive administrative role.
• Proficient in Microsoft Office Suite and experience with CRM and management systems.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide general administrative support to various departments.
• Input, extract, collate, and summarise data.
• Assist with compliance documentation and communication.

Skills

Organisational skills

Attention to detail

Interpersonal skills

Communication skills

Time management

Digital skills

Collaboration

Education

Degree-level education

Tools

Microsoft Office Suite

CRM systems

Job description

Full time office based in Wavertree, L13 – no hybrid option

Free parking

37.5 hours per week

Monday to Friday 9am to 5pm

Role Overview

A pivotal role in ensuring the smooth operation of the business by providing comprehensive administrative support across all departments. This position requires a high level of attention to detail, excellent organisational skills, and the ability to collaborate effectively with teams throughout the business. The successful candidate will be proactive, adaptable and committed to maintaining operational efficiency and supporting business objectives.

Key Responsibilities

• Provide general administrative support to departments, including Operations, Clinical, HR, Quality Assurance and Learning & Development.
• Input, extract, collate, and summarise data from various sources to support reporting and project needs.
• Handle sensitive information in compliance with data protection legislation (GDPR).
• Assist with compliance documentation and coordination of related tasks across the business.
• Respond to internal and external communications professionally and promptly.
• Welcome visitors in a friendly, efficient, and professional manner.
• Support the business with meetings and service audits.
• Take ownership of personal professional development, including participation in appraisals and relevant training activities.
• Minimum of 3 years’ experience in a comprehensive administrative role.
• Exceptional interpersonal, organisational, communication, and digital skills.
• Proficient in Microsoft Office Suite and experience with CRM and management systems.
• Demonstrate ability to handle confidential information with discretion.
• Strong time management skills with the ability to manage multiple responsibilities and deadlines.
• A collaborative and engaged team player.

Desirable Qualifications & Experience

• Degree-level education.
• Experience working within the Health and Social Care sector.
• Understanding of CQC regulations.
• Company pension
• Opportunities for professional development
• 25 days annual leave
• 1 day increase annual leave after 12 months
• Westfield health plan
• Blue light card

About Us

Gray Healthcare is a specialist provider of Health and Social Care services, dedicated to supporting individuals with complex needs, learning disabilities, and long‑term conditions as they transition from inpatient care back into their communities.

We take a dynamic approach to care, empowering people to return to their own homes and regain control over their lives. Everyone receives a customised support package tailored to their unique needs, developed with assistance from our multidisciplinary team. Our services are flexible and adaptable to address both current and future requirements.

‘Am I allowed two best days? To provide a bit of context, the gentleman we support moved out of hospital where he had been living for five years into his own home at the beginning March 2020. This was literally just a matter of weeks before the first COVID‑19 lockdown. So, it was a real shame that, after a few weeks of going out, pursuing new activities and really enjoying himself, he found himself unable to go out at all. Because of his health, he was considered ‘high risk’ of getting seriously ill from COVID‑19, so he had to take more precautions than the general population all the way through the pandemic. At this time his only way of communicating…

When he first came to us at Gray Healthcare he was low in mood and had no motivation whatsoever. Every time we suggested an outing, he would think of a reason not to leave the house. Every day followed the same pattern, and at times it did feel that we might never make a positive difference to his life. My best day out has to be the first time we took a day trip to York.

My best day working at Gray Healthcare was a day trip to Blackpool with a gentleman we support. The team and I never thought for one moment that we would actually make it to Blackpool, but we did, and it was such a fantastic day! This person we support likes detail and routine, we always do our homework and plan each outing to the ‘nth’ degree.

When I arrived at the hospital, I had to reverse the car and park as close to the entrance as possible because this gentleman was so frightened to walk the short distance to the car park. This anxiety was the result of being bullied all his life because of his learning disability. It was genuinely heartbreaking to see!