Bus Network Apprentice: Learn & Shape Public Transit

West Midlands Combined Authority; Birmingham; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A regional transportation authority in Birmingham is seeking a Bus Network Support Officer Apprentice to support the local bus network operations. This role offers a Level 3 Business Administrator apprenticeship with hands-on experience and mentoring from experienced professionals. Ideal candidates should have GCSEs in English and Maths and exhibit good communication skills. The position is a 2-year fixed-term contract with a salary aligned to the Real Living Wage, ensuring candidates gain valuable skills while contributing to the community.

Benefits

Level 3 Business Administrator apprenticeship

Mentoring from experienced professionals

Supportive and inclusive environment

Qualifications

• No experience required - just the right attitude.
• Curiosity, motivation, and eagerness to learn.

Responsibilities

• Assist with routine tasks supporting the Bus Network and Performance team.
• Provide administrative support for meetings, workshops, and events.
• Help maintain accurate records and databases about roadworks and bus stops.
• Gather information on planned roadworks and service changes.
• Support mitigation activity during disruption periods.
• Review bus timetables to ensure they meet local standards.
• Prepare simple summary reports on network issues.

Skills

Good written and verbal communication skills

Ability to work well in a team

Strong attention to detail

Basic awareness of Microsoft Office

Education

GCSEs in English and Maths (Grade 4/C or above) or equivalent

Job description

A regional transportation authority in Birmingham is seeking a Bus Network Support Officer Apprentice to support the local bus network operations. This role offers a Level 3 Business Administrator apprenticeship with hands-on experience and mentoring from experienced professionals. Ideal candidates should have GCSEs in English and Maths and exhibit good communication skills. The position is a 2-year fixed-term contract with a salary aligned to the Real Living Wage, ensuring candidates gain valuable skills while contributing to the community.