Brokerage Team Lead - Contracts (Hybrid)

CEMP; United Kingdom; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Brokerage Team Leader to oversee a team that arranges care for adults. This role involves leading a new team, ensuring high-quality customer service, and managing operational tasks to meet KPIs. The ideal candidate should have experience in team leadership and a passion for delivering excellent service. Benefits include competitive salary and flexible working opportunities, with the role based in County Hall, Norwich.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Experience in managing teams to high performance.
• Strong background in customer service.
• Knowledge of Social Services is advantageous.

Responsibilities

• Lead and develop a team of Contracts Officers.
• Ensure high quality customer service is delivered.
• Manage contractual quality control and data interpretation.

Skills

Leadership

Customer Service

Team Management

Communication

Job description

A local government authority in the United Kingdom is seeking a Brokerage Team Leader to oversee a team that arranges care for adults. This role involves leading a new team, ensuring high-quality customer service, and managing operational tasks to meet KPIs. The ideal candidate should have experience in team leadership and a passion for delivering excellent service. Benefits include competitive salary and flexible working opportunities, with the role based in County Hall, Norwich.