Branch Administrator

GSF Car Parts; Coventry; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading automotive parts distributor based in Coventry seeks a Branch Administrator to support financial performance. The role requires excellent attention to detail, great communication skills, and the ability to work under pressure. Responsibilities include managing proof of delivery notes, balancing the branch till, and addressing customer queries. The ideal candidate will thrive in a fast-paced environment and possess strong IT skills. Benefits include a performance-based bonus, 28 days annual leave, and career progression opportunities.

Benefits

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Life assurance scheme

Discounts from major retailers

Paid time off to volunteer

Training qualifications and career progression

Qualifications

• Experience in telesales and/or customer service in a fast-paced environment.
• IT literacy is essential.
• Good interpersonal skills and ability to work as part of a team.

Responsibilities

• Ensure all proof of delivery (POD) notes are accounted for.
• Balance branch till daily ensuring everything is accurate.
• Monitor and review customer credit limits.
• Respond to customer queries either face-to-face or over the phone.

Skills

Ability to work quickly and under pressure

Organised with great attention to detail

Target driven and motivated by sales

Confident and polite telephone manner

Excellent communication skills

Job description

About The Role

We are looking for a Branch Administrator who, as part of your role, will support the branch by contributing to the financial performance.

Main duties include:

• Ensure all proof of delivery (POD) notes are accounted for
• Ensure missing notes and PODs are investigated and replacements obtained if required
• Balance branch till daily ensuring everything is accurate and up to date
• Complete branch banking books and ensure monies are banked daily
• Forwarding till reports to Head Office and update banking template
• Allocate pay later notes
• Monitor unpaid cash sale reports, escalating any discrepancies or queries
• Ensuring any unpaid or outstanding amounts are collected in a timely manner
• Run the weekly account statements and ensure these are up to date
• Ensuring staff accounts are up to date
• Monitor and analyse the age debt report
• Allocate customer payments whilst ensuring monies are banked daily
• Updating customer notes with detail as and when required
• Monitor and review customer credit limits
• Deal with general customer queries either face‑to‑face or over the telephone

Working hours

30 (average) hours Monday to Friday, including alternate Saturday working.

As a Branch Administrator, you will have experience in telesales and/or customer service, ideally gained in a fast‑paced sales‑driven environment.

About You

What you'll need to succeed:

• Have the ability to work quickly and under pressure to deadlines
• Organised with great attention to detail
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Confident and polite telephone manner
• Excellent communicator
• Good interpersonal skills
• IT literate

Benefits

GSF Car Parts benefits are designed to support all aspects of our team members’ lives throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance‑based bonus as part of this role
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time‑served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.