Box Office Supervisor

Festivals Edinburgh; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

An educational charity in Edinburgh seeks a box office manager to ensure a smooth ticketing experience for events and lead the box office team. This role involves managing operations before and during the festival, overseeing customer ticketing enquiries and collaborating with marketing to improve the ticketing system. The ideal candidate should have experience in customer service and strong leadership skills, contributing to diversity and inclusivity in our team.

Qualifications

• Experience in customer service and ticketing systems.
• Leadership skills to manage a small team effectively.

Responsibilities

• Ensure smooth ticketing experience for events.
• Lead box office team and manage customer enquiries.
• Collaborate on implementing ticketing systems.

Job description

Edinburgh Science Foundationis an educational charity that inspires people of all ages and backgrounds around the world to experience the wonder of science and technology. Best known for Edinburgh’s annual Science Festival – the world’s first science festival and still one of the world’s largest – and for our Learning programmes that seesGeneration Science tour Scotland and bring science to life in classrooms throughout the year and promotes STEM careers to teens through initiatives such asCareers Hive. An increasing worldwide element shares our content, passion and expertise more widely through an extensive portfolio of international projects.

About the Role

This role is crucial in ensuring a smooth ticketing experience for our diverse range of events, providing outstanding customer service, and efficiently managing financial transactions.

You will be responsible for leading the box office team, overseeing operations during both pre-festival and festival periods, and ensuring effective management of booking lines and in-person sales and managing all customer ticketing enquiries from the website. You'll collaborate with the Marketing and Communications Manager to implement and maintain our ticketing system, address customer service concerns, and oversee the box office sales team (approximately 3 people).

• Apply: via the dedicated jobs portalHERE
• Deadline: 11.59pm on Sunday 4 January
• Interviews: will be held on Wednesday 7 and Thursday 8 January

At Edinburgh Science we welcome applications from all backgrounds because we believe that bringing together people with different perspectives, ideas and experiences always leads to better discussions, decisions and results.