Body Shop Manager

The Vella Group; Skelmersdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading accident repair specialist in Skelmersdale is seeking a Bodyshop Manager to oversee operational and technical activities at their Preston site. The successful candidate will manage staff, ensure compliance with regulations, and maintain excellent customer relationships. Ideal applicants should have experience in production management and a commitment to driving performance standards. Join a dynamic team dedicated to delivering exceptional repair quality.

Qualifications

• Experience in managing repair and production processes.
• Ability to build strong relationships with customers and Work Providers.
• Knowledge of BSI 10125 and HSE regulations.

Responsibilities

• Lead operational and technical activities at the Preston site.
• Manage workflow and oversee production processes.
• Ensure customer satisfaction by resolving complaints professionally.

Skills

Operational leadership

Customer relationship management

Technical knowledge of vehicle repair

Problem-solving

Team leadership

Job description

The Vella Group is one of the UK’s leading accident repair specialists, with over 30 years’ experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation. As we continue to expand, we are looking for talented leaders who share our passion for high standards, operational efficiency, and delivering exceptional repair quality.

Role Overview

We are seeking a Bodyshop Manager to lead our Preston site. In this role, you will be responsible for all operational and technical activities, overseeing support staff and technicians, managing workflow, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return.

Key Responsibilities

Operational & Production Leadership

Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies.

Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work.

Achieve consistent labour utilisation, ensuring technicians’ skills are fully deployed and productivity targets are met.

Identify production constraints and elevate to the Operations Manager when needed.

Support all site departments to maintain smooth and collaborative operations.

Customer Experience & Work Provider Management

Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction.

Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively.

Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly.

Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements.

Maintain accurate notes and updates in internal management systems to track claim progression.

Monitor workloads to meet internal and contractual SLA requirements.

Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements.

Conduct final QC checks to maintain repair quality.

Lead, motivate, and support all onsite staff, fostering a high-performance culture.

Oversee on-the-job training for new and existing team members.

Conduct regular performance reviews and develop staff with clear expectations and growth plans.

Promote a team culture centred on quality, safety, and accountability.

Quality, Safety & Site Standards

Stay up-to-date with repair methods, technology, and manufacturer guidelines.

Maintain housekeeping standards and ensure equipment is properly maintained.

Drive continuous improvements in processes, efficiency, and overall site performance.

Additional Expectations

Flexibility to undertake additional duties as required, including support at other sites.

Attend training courses to stay current with industry standards and company policies.