Birmingham Area Operations Leader – Customer Experience

Bruntwood; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused office management company in Birmingham is seeking a skilled Operations Manager to lead their operational teams. You will enhance customer service delivery through strategic management and team empowerment. The ideal candidate has significant experience in customer-facing roles, demonstrates effective leadership skills, and can navigate a dynamic environment. This role offers a competitive benefits package including generous holiday, volunteer time, and a matched pension scheme.

Benefits

28 days holiday plus your Birthday off

24 hours volunteer time a year

Sabbatical after five years

Healthcare cash plan

Life assurance cover

Up to 8% matched pension scheme

Retail discounts and cashback

Enhanced maternity leave

Interest-free learning loans

Qualifications

• 5+ years experience in a customer-facing managerial role.
• Ability to manage direct and indirect reports effectively.
• Strategic approach to multi-site management.

Responsibilities

• Inspire and empower the team for exceptional customer service.
• Provide strategic direction and leadership for customer-facing teams.
• Manage and communicate initiatives and processes effectively.
• Implement operational objectives across Birmingham.
• Collaborate with asset management for building refurbishments.

Skills

Customer centricity

Leadership

Adaptability

Health & safety knowledge

Job description

A community-focused office management company in Birmingham is seeking a skilled Operations Manager to lead their operational teams. You will enhance customer service delivery through strategic management and team empowerment. The ideal candidate has significant experience in customer-facing roles, demonstrates effective leadership skills, and can navigate a dynamic environment. This role offers a competitive benefits package including generous holiday, volunteer time, and a matched pension scheme.