Billing Supervisor

DAC Beachcroft LLP; Birmingham; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A dynamic professional services firm in Birmingham is seeking a highly motivated Billing Supervisor. This role involves leading a billing team and overseeing client billing processes with a focus on Ebilling. The successful candidate will manage client onboarding, ensure timely submission of invoices, and drive efficiency in billing practices. Required skills include supervisory experience, attention to detail, and proficiency in Ebilling platforms. The position offers flexibility with the potential for remote work and travel to the Birmingham office.

Benefits

Private medical insurance

Income protection insurance

Discounted gym membership

Opportunities for growth and progression

Qualifications

• Proven expertise in multiple Ebilling portals and onboarding of clients.
• Minimum of 3 years of supervisory experience in a high-volume, fast-paced environment.
• Excellent attention to detail and accuracy with a commitment to 'right first time' billing.
• Proven track record of meeting or exceeding billing targets and performance metrics.
• Exceptional client service skills with the ability to communicate effectively.

Responsibilities

• Supervise and lead a billing team across various requirements including Ebilling.
• Ensure compliance during client onboarding to Ebilling portals.
• Deliver exceptional client service fostering a client-centric approach.
• Implement strategies to maximize billing accuracy and efficiency.
• Support the Billing Manager in driving projects related to Ebilling.

Skills

Attention to detail

Client service skills

Supervisory experience

Numeracy skills

Microsoft Excel proficiency

Tools

Elite 3E

Paperless Proforma

EBH

Job description

Billing Supervisor

Department: CSG - Business Operations (Audit / Risk / Client Account Management / Finance / People / Procurement / Property and Facilities / Sales and BD / IT)

Employment Type: Permanent

Location: Birmingham

Description

We are seeking a highly motivated and experienced Billing Supervisor to join our dynamic professional services firm. Reporting to the Billing Manager, this role will focus on overseeing client billing with a strong emphasis on Ebilling processes and systems. The successful candidate will be responsible for onboarding clients onto various Ebilling portals, ensuring accurate and timely submission of invoices, and maintaining compliance with client‑specific requirements. This position requires a broad қу knowledge of multiple Ebilling platforms and the ability to lead a team through complex billing arrangements while driving efficiency and accuracy. This role will mainly be remote but will involve travel to either our Birmingham office or Newport office when requested.

What you will do?

• Supervise and lead a billing team across a range of billing requirements, including Ebilling, providing guidance, training, monthly performance reviews, and probationary reviews, ensuring SMART objectives and succession planning are in place.
• Oversee onboarding of clients to Ebilling portals, ensuring correct setup and complianceubah client‑specific requirements.
• Ensure accurate and effective bill processing, delivery, and query resolution within agreed SLAs, maintaining data integrity for key items such as rates, references, and Ebilling specifications.
• Deliver exceptional client service, fostering a client‑centric approach within the team.
• Work independently to problem‑solve and implement strategies to maximize billing accuracy and efficiency, ensuring billing targets are achieved and providing regular feedback to management.
• Collaborate and elevate promptly to senior stakeholders to resolve complex billing issues.
• Manage own ledger by way of example, handling clients with highly technical and complex billing and delivery arrangements.
• Support the Billing Manager in driving projects and initiatives, particularly those related to Ebilling and system enhancements.

Who you are

• Proven expertise in multiple Ebilling portals and onboarding of clients.
• Minimum of 3 years of supervisory experience in a high‑volume, fast‑paced environment.
• Excellent attention to detail and accuracy, with a commitment to "right first time" billing.
• Proven track record of meeting or exceeding billing targets and performance metrics.
• Ability to work independently, prioritize workload, and meet deadlines under conflicting demands.
• Exceptional client service skills, with the ability to communicate effectively and build strong stakeholder relationships.
• Strong numeracy skills and proficiency in Microsoft Office (Excel, Word), including pivot tables and VLOOKUP.

Desirable

• Experience with Elite 3E, Paperless Proforma, and EBH.
• Experienced in all areas of legal billing.

What's in it for you?

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well‑rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In‑person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG transformers)

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are‘ excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!