Bilingual Service Desk Analyst - French/English (Remote)

Fresh Direct Group; Edmundbyers; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading food service company in the UK is seeking a bilingual Service Desk Analyst to provide exceptional support for their internal users. Responsibilities include troubleshooting, logging incidents, and maintaining high service quality. Candidates should have experience in IT support, strong communication skills, and proficiency in ServiceNow. This full-time role promotes a diverse workplace culture focused on inclusion.

Benefits

Diverse and inclusive workplace

Support for application adjustments if needed

Qualifications

• Experience in a Service Desk or similar IT support environment.
• Ability to work remotely and as part of a team.
• Experience using ServiceNow ITSM workflows.

Responsibilities

• Resolve non-major incidents and service requests, logging all activity.
• Deliver excellent customer service and professional support.
• Participate in after-hours and on-call rotations.

Skills

Customer service skills

Bilingual - English and French

Detail-oriented

Strong communication skills

Troubleshooting technical issues

Familiarity with ITIL principles

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

Tools

ServiceNow ITSM

Microsoft Office365

Job description

A leading food service company in the UK is seeking a bilingual Service Desk Analyst to provide exceptional support for their internal users. Responsibilities include troubleshooting, logging incidents, and maintaining high service quality. Candidates should have experience in IT support, strong communication skills, and proficiency in ServiceNow. This full-time role promotes a diverse workplace culture focused on inclusion.