Bilingual SaaS Support Specialist - Training & Projects

Drooms GmbH; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in the UK is seeking a Product Support Specialist to provide first and second level support for French- and English-speaking customers. The ideal candidate has experience in customer support, bilingual proficiency in French and English, and a strong technical aptitude. This role includes training clients and managing confidential data projects. The company offers private health insurance, a pension scheme, and flexible working arrangements.

Benefits

Private health insurance

Company pension scheme

Employee health initiatives

26 days of annual leave plus bank holidays

Flexible working hours

Long service awards

Birthday treats

After work events

Qualifications

• 2+ years of experience in a customer support role, preferably within a SaaS company.
• Native-level or professional proficiency in French and fluent command of English.
• Strong technical aptitude; experience with firewalls is beneficial.

Responsibilities

• Provide 1st and 2nd level user support for customers.
• Plan and execute confidential data room projects.
• Conduct web and in-house training for clients.

Skills

Customer support

Technical aptitude

Communication skills

Job description

A leading technology company in the UK is seeking a Product Support Specialist to provide first and second level support for French- and English-speaking customers. The ideal candidate has experience in customer support, bilingual proficiency in French and English, and a strong technical aptitude. This role includes training clients and managing confidential data projects. The company offers private health insurance, a pension scheme, and flexible working arrangements.