Benefit Operations Specialist - HR Operations - EMEA - London

Tiktok; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading tech company is seeking a Benefits Operations Specialist in London to enhance employee benefits across the EMEA region. The ideal candidate will have extensive experience in benefits operations, vendor management, and compliance. Strong communication and analytical skills are crucial in this fast-paced role, which aims at optimizing employee experience through effective benefits processes. The role offers the opportunity to work in a collaborative environment with a commitment to inclusivity.

Qualifications

• Proven track record in benefits operations and management.
• Hands-on experience with pensions and private medical insurance.
• Strong analytical skills and detail orientation.

Responsibilities

• Support and improve benefits processes in EMEA.
• Communicate with vendors professionally and effectively.
• Ensure accurate benefits data delivery and execution.
• Manage benefit payments and invoicing.
• Collaborate with HR teams to enhance benefits operation efficiency.

Skills

Benefits operations knowledge

Vendor management

Compliance knowledge

MS Office Advanced

Analytical skills

Communication skills

Job description

Benefit Operations Specialist – HR Operations – EMEA – London

About the team: The Benefit's HR operations team aims to continuously build and deliver a seamless and positive employee experience. We strive to develop efficient and simple processes, systems and policies. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

As a Benefits Specialist at TikTok, you will be supporting various employee benefits within the EMEA region. The ideal candidate should have extensive experience and knowledge of various types of benefits, benefits operations, compliance requirements for different types of plans, along with expertise in vendor management and system optimization.

Responsibilities

• Support and improve benefits processes of multiple countries within the EMEA region and participate in delivering benefits related projects.
• Effectively communicate and collaborate with vendors by adhering to contracts and SLAs.
• Responsible for accurate and on time benefits data delivery; collection and execution.
• Strong understanding of contractual obligations and their application.
• Support benefits process design and communications.
• Support the annual renewal processes and implementation and roll out of new benefit programs.
• Support the implementation of benefits within new entities.
• Onboard vendors in conjunction with Procurement and Legal.
• Manage benefit payments and invoicing.
• Develop relationships with local authorities if needed regarding taxes and social security.
• Partner with HR Benefit Business Partners, HR Operations team, Payroll and Procurement Team to upgrade benefit operation efficiency and enhance employee experience.
• Think and work independently to research, analyse and make recommendations on potential areas for improvement.

Qualifications

• A proven track record of benefit operations, including but not limited to having hands‑on functional knowledge and experience handling the operational aspects of pensions, private medical insurance, risk insurance, lifestyle and wellbeing benefits.
• Good understanding of payroll and taxes applicable to benefits provisions.
• Analytical with the ability to compile and reconcile data; useful to be a solid user of MS Office Advanced.
• Exceptional communication skills, both written and oral.
• Strong in execution and thoroughness, attention to detail, and accuracy.
• Ability to work successfully in a high volume and fast‑paced environment, adapts to shifting priorities.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.