Banking Customer Care Specialist (12‑Month FTC)

The Co-operative Bank Limited; Canterbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A customer-owned bank in England is seeking a Customer Service Agent for a 12-month fixed term position. This role involves providing frontline customer service, assessing needs, and ensuring excellent experiences with efficient solutions. Ideal candidates will possess strong problem-solving skills, time management abilities, and a willingness to learn. Candidates from diverse backgrounds are encouraged to apply, and benefits including Wellbeing Leave and profit sharing are offered to support team members in their growth.

Benefits

Wellbeing Leave

Parental Leave Benefits

Life and Critical Illness insurance

Employee Assistance Programme

Banking Benefits

Profit Share

Workride

Qualifications

• Demonstrated pro-active problem-solving abilities.
• Strong time management and prioritization skills.
• Eager to learn and apply new information effectively.

Responsibilities

• Provide excellent customer service for banking needs.
• Assess customer needs efficiently and accurately.
• Refer to experienced staff or customer advice team when needed.

Skills

Pro-active approach to problem solving

Time management

Ability to learn and apply new information

Job description

A customer-owned bank in England is seeking a Customer Service Agent for a 12-month fixed term position. This role involves providing frontline customer service, assessing needs, and ensuring excellent experiences with efficient solutions. Ideal candidates will possess strong problem-solving skills, time management abilities, and a willingness to learn. Candidates from diverse backgrounds are encouraged to apply, and benefits including Wellbeing Leave and profit sharing are offered to support team members in their growth.