Bank Private Patient Administrator

Practice Plus Group; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in the United Kingdom is looking for a Private Patient Administrator to enhance patient experiences across NHS and private pathways. The ideal candidate will manage patient referrals, respond to inquiries, and support administrative tasks while exhibiting strong communication and IT skills. A passion for patient care and flexibility is essential. This role offers an hourly rate of £12.65 within a supportive team environment, contributing to a positive clinical experience.

Qualifications

• Experience in a healthcare setting or familiarity with medical terminology.
• Previous experience in administrative and customer-service roles.
• Strong keyboard, data entry, and IT skills.

Responsibilities

• Process patient referrals and capture clinical information.
• Manage diagnostic reports and ensure timely forwarding.
• Handle enquiries from patients and families with professionalism.
• Support appointment scheduling and data entry.
• Provide reception cover when needed.

Skills

Healthcare experience

Customer service

IT skills

Communication

Data entry

Attention to detail

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

We’re looking for an organised, confident and customer-focused Private Patient Administrator to join our busy team. Working across both NHS and private patient pathways, you’ll play a key role in ensuring patients receive a smooth, efficient and positive experience from referral to results.

As a Bank team member, you’ll be able to pick up shifts that suit your availability while gaining valuable experience in a fast‑paced clinical environment. If you thrive in a role where every day is different and enjoy being part of a supportive, patient‑centred team, this could be a great fit.

What you'll be doing

In this varied administrative role, you will:

• Process incoming patient referrals and accurately capture clinical and demographic information
• Manage completed diagnostic reports and ensure they are forwarded promptly to referrers and patients
• Share images and reports with NHS and private organisations
• Handle patient, family and customer enquiries with professionalism and compassion
• Support appointment scheduling, data entry and other administrative tasks
• Provide occasional reception cover, welcoming patients and supporting smooth clinic flow
• Work collaboratively with colleagues to maintain high standards of service and patient care
• Ensure confidentiality, patient privacy and adherence to all policies and procedures
• Support the team during busy periods and contribute to a positive and proactive working environment

What we'll look for in you

To succeed in this role, you'll bring:

• Experience working in a healthcare setting or strong familiarity with medical terminology
• Previous experience in an administrative and customer‑service role
• Strong keyboard, data entry and IT skills
• Excellent written and verbal communication
• A confident telephone manner
• The ability to remain calm, organised and resilient in a fast‑paced environment
• Strong attention to detail and the ability to prioritise tasks effectively
• A caring, respectful and professional approach when supporting patients
• Flexibility and a willingness to learn

What you can expect in return;

• An hourly rate of £12.65
• Working within a friendly and supportive team

To apply for the role, click on the link below. If you have any questions, contact [e-mail] in our friendly resourcing team.

Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date – for that reason it is encouraged that you do not delay in your application.

At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.