Band 3 Patient Services Administrator

Transformationunitgm; Birmingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A community healthcare service provider in Birmingham is seeking a Band 3 Patient Services Administrator to provide essential administrative support in the dental services. The role involves managing patient queries, booking appointments, and maintaining efficient operations. Candidates should have relevant qualifications and strong communication skills. The position offers a fixed-term contract with a comprehensive salary range.

Qualifications

• GCSE/CSE level C in Mathematics and English or equivalent experience.
• RSA 2 or equivalent experience in typing or word processing.
• Level 3 NVQ in Business Administration or equivalent.

Responsibilities

• Provide administrative support to patients, book appointments, issue letters.
• Manage own workload ensuring the efficient operation of the dental service.
• Flexibly rotate with team members covering various tasks as required.

Skills

Excellent communication and organisational skills

Excellent keyboard skills

Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel

Ability to work as a member of a team

Ability to suggest and implement new procedures

Ability to follow tasks through to completion

Ability to work under pressure

Knowledge of information systems i.e. PAS, RiO

Education

GCSE/CSE level C or equivalent in Mathematics and English

RSA 2 or equivalent experience in typing or word processing

Level 3 NVQ in Business Administration or equivalent administrative experience

Job description

Main area CDS - community dental services Grade Band 3 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week (Monday - Friday 08.45 - 17:00) Job ref 820-7728556-DEN

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Black Country Clinics Town Oldbury Salary £24,937 - £26,598 per annum Salary period Yearly Closing 30/01/2026 23:59

Band 3 Patient Services Administrator

Band 3

Job overview

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

**Previous applicants need not apply**

Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, working at Birmingham Community Dental services. Black country locality requirement to travel.

The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co-ordinating outpatient clinics and supporting our clinical colleagues.

Main duties of the job

To work within comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.

To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services

This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other bases as and when required.

Working for our organisation

IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most current THREE years

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Detailed job description and main responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person specification

Qualifications

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
• RSA 2 or equivalent experience in typing or word processing.
• Level 3 NVQ in Business Administration or equivalent administrative experience.

Experience

• Previous administrative experience.
• Previous experience of working with the general public.
• Experience of working with a wide range of professionals

Skills/Knowledge

• Excellent communication and organisational skills
• Excellent keyboard skills
• Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
• Ability to work as a member of a team.
• Ability to use own initiative and prioritise workload in a methodical approach to work.
• Ability to suggest and implement new procedures.
• Ability to follow tasks through to completion.Ability to work under pressure.
• Knowledge of information systems i.e. PAS, RiO

Other job requirements

• Ability to travel between clinics to cover when required.

Personal Qualities

• Able to work on own initiative and be self-motivated

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***