B2B Customer Success & Renewal Lead

LexisNexis Special Services Inc.; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading information solutions provider in Cardiff seeks a Customer Relationship Manager to support the sales team and enhance customer satisfaction. The successful candidate will provide tailored support during onboarding, manage user access, and ensure data accuracy within Salesforce. Strong problem-solving skills and a customer-first mindset are essential. The role offers generous benefits, including health screening, wellness programs, and a competitive pension scheme.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Competitive contributory pension scheme

Electric Vehicle Scheme

Employee discounts scheme

Qualifications

• Experience in B2B environment with high-value corporate clients.
• Strong administrative background.
• Proven ability to deliver accurate results on time.

Responsibilities

• Provide tailored support during onboarding and renewal.
• Partner with sales and internal stakeholders for customer experience.
• Serve as the main point of contact for customer queries.

Skills

Strong problem-solving skills

Customer-first mindset

Effective communication

Detail-oriented

Proactive approach

Tools

Salesforce

Microsoft Applications

Job description

A leading information solutions provider in Cardiff seeks a Customer Relationship Manager to support the sales team and enhance customer satisfaction. The successful candidate will provide tailored support during onboarding, manage user access, and ensure data accuracy within Salesforce. Strong problem-solving skills and a customer-first mindset are essential. The role offers generous benefits, including health screening, wellness programs, and a competitive pension scheme.