Automotive Service Advisor: Customer Experience Pro

Arnold Clark Group; Huddersfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group in Huddersfield is seeking a Service Advisor to enhance customer experiences at their Fiat/OMODA/JAECOO branch. This role involves handling service and vehicle repair requests, liaising with workshops, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, a passion for customer service, and experience in similar roles. The position offers full-time hours and various employee benefits, including generous holiday allowance and private healthcare.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Qualifications

• Passion for customer service and the ability to resolve issues.
• Strong multitasking ability in a busy environment.
• Good administration skills for capturing customer details.

Responsibilities

• Handle all customer requirements for service and vehicle repairs.
• Liaise with the workshop and bodyshop to progress work.
• Maintain customer records accurately and efficiently.

Skills

Customer service

Communication skills

Computer literacy

Organisational skills

Problem-solving

Full UK driving licence

Job description

A leading automotive group in Huddersfield is seeking a Service Advisor to enhance customer experiences at their Fiat/OMODA/JAECOO branch. This role involves handling service and vehicle repair requests, liaising with workshops, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, a passion for customer service, and experience in similar roles. The position offers full-time hours and various employee benefits, including generous holiday allowance and private healthcare.