Automotive Customer Advisor - Bookings & Service Support

Mesh-AI Limited; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retailer in Newcastle upon Tyne is seeking a Customer Advisor to enhance customer engagement. In this role, you will handle customer interactions via calls, emails, and chats while booking maintenance appointments. Ideal candidates will have customer service experience and strong communication skills, with a target-driven mindset. The role offers a competitive salary of up to £30,000 and multiple core benefits, including generous leave and healthcare options.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Dental insurance

Access to GP services

Flexible life assurance options

Qualifications

• Previous experience in a customer service or sales environment is preferred.
• Strong verbal and written communication skills are necessary.
• Flexibility to work on a rota, including weekends and bank holidays.

Responsibilities

• Handle customer interactions through calls, emails, and live chats.
• Book maintenance appointments and provide service plan options.
• Maintain high-quality customer notes and data accuracy.

Skills

Strong communication skills

Customer service experience

Confidence with technology

Attention to detail

Tools

CRM systems

Job description

A leading automotive retailer in Newcastle upon Tyne is seeking a Customer Advisor to enhance customer engagement. In this role, you will handle customer interactions via calls, emails, and chats while booking maintenance appointments. Ideal candidates will have customer service experience and strong communication skills, with a target-driven mindset. The role offers a competitive salary of up to £30,000 and multiple core benefits, including generous leave and healthcare options.