Automotive Aftersales Service Manager – Lead & Grow

Mesh-AI Limited; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive retailer in Belfast is searching for a motivated Service Manager. In this role, you will lead the Aftersales team to ensure high customer satisfaction and operational efficiency. Responsibilities include achieving aftersales targets, monitoring KPIs, and delivering effective coaching and training. Successful candidates will display strong leadership skills, an analytical mindset, and a commitment to service excellence. This position provides a competitive salary, benefits, and opportunities for professional growth.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Access to discounted tech purchases

Dental insurance

Qualifications

• Proven experience in an automotive aftersales or service management role.
• Strong leadership, coaching, and communication skills.
• Analytical mindset with the ability to improve processes.

Responsibilities

• Lead and support franchisees in achieving aftersales targets.
• Implement service performance metrics (KPIs).
• Drive customer service excellence and satisfaction.

Skills

Leadership

Coaching

Communication

Analytical skills

Customer service

Job description

A leading automotive retailer in Belfast is searching for a motivated Service Manager. In this role, you will lead the Aftersales team to ensure high customer satisfaction and operational efficiency. Responsibilities include achieving aftersales targets, monitoring KPIs, and delivering effective coaching and training. Successful candidates will display strong leadership skills, an analytical mindset, and a commitment to service excellence. This position provides a competitive salary, benefits, and opportunities for professional growth.