Auto Service Receptionist — Customer Care Pro

DAF Trucks UK; Eastleigh; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading commercial vehicle dealership is seeking a Service Receptionist in Eastleigh. The role involves welcoming customers, handling inquiries, booking services, and maintaining records. Ideal candidates have previous customer service experience, strong communication skills, and are well-organized. In return, the company offers benefits including employee discounts, career development pathways, and 30 days of holiday. A friendly attitude and a positive approach to customer care are essential.

Benefits

Employee Assistance program

Free eye test plus contributions towards glasses

30 days holiday, rising with service

Cycle To Work Scheme

Free parking

Qualifications

• Previous customer service or receptionist experience preferred.
• Confident using computer systems and telephone equipment.
• Professional appearance and positive attitude.

Responsibilities

• Welcome customers professionally and provide efficient front-of-house service.
• Answer incoming calls and emails, handling enquiries appropriately.
• Book service, MOT, and repair appointments accurately.

Skills

Customer-focused approach

Strong communication skills

Organizational skills

Ability to multitask

Job description

A leading commercial vehicle dealership is seeking a Service Receptionist in Eastleigh. The role involves welcoming customers, handling inquiries, booking services, and maintaining records. Ideal candidates have previous customer service experience, strong communication skills, and are well-organized. In return, the company offers benefits including employee discounts, career development pathways, and 30 days of holiday. A friendly attitude and a positive approach to customer care are essential.