Audi Front of House Manager

Sytner Group; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive dealership in the United Kingdom is seeking a Front of House Manager. You will oversee a dedicated team, ensuring outstanding customer service and efficient aftersales operations. The role requires experience in management and a strong focus on customer satisfaction. You will benefit from an industry-leading package, including 33 days of holiday, discounted car schemes, and career development opportunities. This full-time position may require weekend work.

Benefits

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid voluntary/community work day

Qualifications

• Experience in a similar managerial role.
• Strong customer service focus and management experience.
• Ability to motivate and lead a team.

Responsibilities

• Lead a team of Service Advisors and Showroom Hosts.
• Ensure excellent customer service and first-time resolution.
• Oversee service department operations and profitability.

Skills

Customer service expertise

Leadership skills

Technical knowledge

Ability to work under pressure

Operational excellence

Job description

An excellent opportunity has arisen for a Front of House Manager to join Nottingham Audi due to internal movement.

This is a rare and exciting opportunity for someone looking to step into a Front of House Management role, and progress their career within Sytner Group.

As a Front of House Manager, you will lead a dedicated team of Service Advisors and Showroom Hosts to ensure excellent customer service and first-time resolution. You will oversee service advisors, support the service department, and deliver comprehensive Aftersales services, including maximising profitability and sales of parts, labour hours, MOT, lubricants, tyres, and subcontracted services.

You will be a key member of the Management Team, reporting to the Service Manager, with a focus on providing outstanding customer service and maintaining an efficient, professional aftersales front of house operation.

This is a full-time role which may include weekends to ensure high-quality service for our customers.

About you

Experience in a similar role is essential, though not necessarily within the motor industry or brand-specific. You should possess strong technical knowledge, the ability to work under pressure, and demonstrate excellent leadership skills to motivate your team. You should aim for operational excellence, have a strategic mindset, and always prioritize the customer. Please note that candidates must have management experience and customer service expertise.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.