Associate Director of Quality Assurance

Lendable Ltd; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading fintech company in Greater London seeks an Associate Director of Quality Assurance to redefine QA practices. This role focuses on implementing AI-driven quality assurance, ensuring compliance, and mentoring a high-performing QA team. Ideal candidates will have experience in regulated environments and strong leadership skills. The position offers a flexible work model with opportunities for professional growth and a commitment to employee well-being and inclusivity.

Benefits

Flexible working options

Private health insurance

Fully stocked kitchen

Qualifications

• Experience in leading or transforming QA functions in regulated environments.
• Demonstrated expertise in leveraging data and AI for operational insights.
• Strong leadership skills with a focus on coaching and team growth.

Responsibilities

• Oversee the evolution and adoption of an AI-first QA approach.
• Partner with stakeholders to co-create meaningful change initiatives.
• Validate that AI-driven technology delivers actionable scoring.

Skills

Leadership

Strategic thinking

Data interpretation

Proactive problem-solving

Collaboration

Tools

AI analytics tools

Quality assurance frameworks

Job description

## About the role**About the role:**As the Associate Director of Quality Assurance, you will be championing regulatory rigour whilst redefining QA as a powerful engine for insight, learning, and continuous improvement. Partnering closely with the Operational teams, you will steer the transition from traditional QA practices towards a dynamic, technology-enabled model that delivers both defensible compliance and actionable business intelligence.As the right hand to the Director of Operational Oversight, you will help lead and inspire the QA team, ensuring that every insight is leveraged to drive exceptional outcomes for our customers—and for Lendable.**Your team’s objectives:**1. Ensure consistently excellent customer outcomes by delivering robust, end-to-end quality assurance.2. Maintain and strengthen Lendable’s regulatory compliance and risk management posture.3. Harness AI-powered sampling and analytics to unlock deeper insights.4. Translate QA findings into practical recommendations that inspire change, not just correction.5. Foster a culture of proactive, data-driven continuous improvement across the business.6. Support personal and professional growth within the QA team, developing next-generation skills and mindsets.**How you’ll impact those objectives:**1. Oversee the evolution and adoption of an AI-first QA approach, ensuring accuracy, fairness, and transparency in our sampling and evaluation process.2. Validate that our AI-driven QA technology is delivering defensible, actionable scoring, and intervene where human expertise adds value at the margins.3. Partner with business, risk, and compliance stakeholders to spotlight insights and co-create meaningful change initiatives.4. Develop scalable QA frameworks that go beyond identifying problems—championing solutions that lead to measurable improvement.5. Mentor and upskill team members to interpret and present QA insights with clarity and strategic impact.6. Represent QA in senior forums, promoting its value as a partner in growth and operational excellence.**What do you need to succeed in this role:**1. Experience leading or transforming quality assurance functions within highly regulated, technology-led environments (fintech or consumer lending experience preferred).2. Strategic thinking and ability to translate complex data into clear, actionable decisions.3. Results-focused mindset balancing business and customer needs.4. Collaborative, growth mindset and willingness to challenge your own assumptions and ways of working.5. Strong sense of ownership and proactive problem-solving attitude.* Demonstrated expertise in harnessing data/AI for operational insight, with strength in interpreting and communicating complex findings.* Strong leadership skills: able to coach, challenge, and grow high-performing teams in a period of significant change.* A partnership approach—comfortable collaborating across disciplines, influencing at senior levels, and working in a fast-moving, mission-driven organisation.* An unwavering commitment to customer fairness, integrity, and positive culture.**The interview process:*** A quick remote call with one of the hiring team and follow-up 15 minute cognitive assessment.* A remote call with the Director of Operational Oversight.* An on site interview, consisting of: + A practical case study with the Director of Operational Oversight. + A session with the Head of Compliance, Chief Risk Officer, Chief of Staff and one of our UK Product Managing Directors.* A 45 minute remote Cultural interview with a member of the Exec office.* The opportunity to scale up one of the **world’s most successful** fintech companies* **Best-in-class** compensation, including equity* You can work from home **every Monday and Friday** if you wish - on the other days we all come together IRL to be together, build and exchange ideas* Enjoy a **fully stocked kitchen** with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday* We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to **private health insurance*** We're an **equal opportunity employer** and are looking to make Lendable the most inclusive and open workspace in London