Associate Director, Insurance Customer Success

Moody's Investors Service; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading risk management firm in Greater London is seeking a Candidate Relations Manager to oversee a portfolio of large re/insurance customers. You will be responsible for driving customer success and ensuring efficient adoption of Moody's tools and models. The ideal candidate will have at least 7 years of experience in the P&C insurance industry, alongside strong relationship management skills and a Bachelor’s degree. This role offers a collaborative environment with a strong focus on customer engagement and success.

Qualifications

• Minimum 7 years of experience in the P&C insurance industry related to exposure management, underwriting, pricing, or actuarial.
• Ability to identify and deliver customer needs as part of a cross-functional team.
• Proven track record of relationship management across various roles.

Responsibilities

• Accountable for customer success of large re/insurance portfolios using Moody’s tools.
• Lead clients in adopting Moody’s models and data for business.
• Identify expansion opportunities through understanding client operations.
• Develop relationships with senior customer contacts.

Skills

Experience in P&C insurance industry

Strong modelling and analytics practices

Data and technology utilization

Stakeholder management

Relationship management

Exceptional communication skills

Education

Bachelor’s degree

Job description

A leading risk management firm in Greater London is seeking a Candidate Relations Manager to oversee a portfolio of large re/insurance customers. You will be responsible for driving customer success and ensuring efficient adoption of Moody's tools and models. The ideal candidate will have at least 7 years of experience in the P&C insurance industry, alongside strong relationship management skills and a Bachelor’s degree. This role offers a collaborative environment with a strong focus on customer engagement and success.