Associate Director - Customer Success Management (Insurance)

LGBT Great; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading data analytics firm in Greater London is looking for a Customer Engagement Manager. The successful candidate will manage a portfolio of large re/insurance customers, ensuring they derive maximum value from innovative models and tools. The role requires a minimum of 7 years in the P&C insurance industry, strong stakeholder management skills, and exceptional communication abilities. This position may involve moderate travel and offers opportunities to deepen customer partnerships.

Qualifications

• Strong academic track record in any discipline.
• Passion for developing strong modelling and analytics best practices.
• Ability to maintain trusted relationships with senior stakeholders.

Responsibilities

• Accountable for customer success of a portfolio of large re/insurance customers.
• Lead customers through technology changes to adopt Moody's models.
• Identify expansion opportunities within client's business operations.
• Ensure successful customer onboarding outcomes.

Skills

Minimum 7 years of experience in the P&C insurance industry

Strong modelling and analytics best practices

Effective stakeholder management

Exceptional written and verbal communication skills

Education

Bachelor’s degree in any discipline

Job description

Skills and Competencies

• Minimum 7 years of experience within the P&C insurance industry, with specific experience in roles within or relating to exposure management, underwriting, pricing, or actuarial
• Passionate advocate for developing strong modelling and analytics best practices for effective risk management
• Agent for change, constantly exploring ways to deliver increased value to customers in the context of their business goals and strategy
• Uses data and technology, including generative and agentic AI, to inform customer engagement strategies and to take decisions
• Effective stakeholder management, building and maintaining trusted relationships with senior stakeholders through a drive to action and delivering outcomes
• Ability to proactively identify and deliver against customer needs and goals as part of a broad, cross‑functional team
• Excellent relationship management across a broad set of customer and colleague roles and personas
• Exceptional written and verbal communication skills to dive clarity and speed of outcomes in frequently complex engagements

Education

• Bachelor’s degree in any discipline with a strong academic track record

Responsibilities

• Accountable for the customer success and outcomes of a portfolio of large re/insurance customers using Moody’s Insurance tools, applications and models, predominantly within the London Market
• Lead customers through the business and/or technology change required to successfully adopt Moody’s models, products, and data to perform their business
• Form strong account teams with colleagues to develop and deliver against account plans that deepen customer partnership and value realization
• Identify expansion opportunities through deep understanding of the client's business operations
• Use a combination of technology and strong customer relationships to proactively identify and manage attrition risk
• Develop a trusted network of senior and influential customer contacts and manage collaborative relationships with key end users
• Lead customers through their response to and a management of severe events (e.g. large natural catastrophes)
• Ensure successful customer onboarding outcomes including delivery of key onboarding and fulfillment activities and training
• Use industry and customer events to build a broad market network and keep customer engagements in sync with large market dynamics
• Moderate travel may be required

About the Team

You will join Moody’s Insurance Customer Engagement team and focus your time and energy on delivering exceptional experience and outcomes for our customers, ensuring they derive maximum value from Moody’s products and solutions. We partner closely with several adjacent teams including Sales, Product, Modelling, and Engineering. Our top performers operate with a passion for customer success - investing in every customer and colleague relationship, focusing on outcomes not activities, and acting with urgency to maximize impact. We foster a collaborative, innovative environment where our people are encouraged and empowered to positively influence the global risk management industry.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.