Associate Director - Customer Success Management (Insurance)

Moody's Investors Service; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading risk management firm in Greater London is seeking a Candidate Relations Manager to oversee a portfolio of large re/insurance customers. You will be responsible for driving customer success and ensuring efficient adoption of Moody's tools and models. The ideal candidate will have at least 7 years of experience in the P&C insurance industry, alongside strong relationship management skills and a Bachelor’s degree. This role offers a collaborative environment with a strong focus on customer engagement and success.

Qualifications

• Minimum 7 years of experience in the P&C insurance industry related to exposure management, underwriting, pricing, or actuarial.
• Ability to identify and deliver customer needs as part of a cross-functional team.
• Proven track record of relationship management across various roles.

Responsibilities

• Accountable for customer success of large re/insurance portfolios using Moody’s tools.
• Lead clients in adopting Moody’s models and data for business.
• Identify expansion opportunities through understanding client operations.
• Develop relationships with senior customer contacts.

Skills

Experience in P&C insurance industry

Strong modelling and analytics practices

Data and technology utilization

Stakeholder management

Relationship management

Exceptional communication skills

Education

Bachelor’s degree

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 7 years of experience within the P&C insurance industry, with specific experience in roles within or relating to exposure management, underwriting, pricing, or actuarial
• Passionate advocate for developing strong modelling and analytics best practices for effective risk management
• Agent for change, constantly exploring ways to deliver increased value to customers in the context of their business goals and strategy
• Uses data and technology, including generative and agentic AI, to inform customer engagement strategies and to take decisions
• Effective stakeholder management, building and maintaining trusted relationships with senior stakeholders through a drive to action and delivering outcomes
• Ability to proactively identify and deliver against customer needs and goals as part of a broad, cross‑functional team
• Excellent relationship management across a broad set of customer and colleague roles and personas
• Exceptional written and verbal communication skills to dive clarity and speed of outcomes in frequently complex engagements

Education

• Bachelor’s degree in any discipline with a strong academic track record

Responsibilities

• Accountable for the customer success and outcomes of a portfolio of large re/insurance customers using Moody’s Insurance tools, applications and models, predominantly within the London Market
• Lead customers through the business and/or technology change required to successful adopt Moody’s models, products, and data to perform their business
• Form strong account teams with colleagues to develop and deliver against account plans that deepen customer partnership and value realization
• Identify expansion opportunities through deep understanding of the client’s business operations
• Use a combination of technology and strong customer relationships to proactively identify and manage attrition risk
• Develop a trusted network of senior and influential customer contacts and manage collaborative relationships with key end users
• Lead customers through their response to and a management of severe events (e.g. large natural catastrophes)
• Ensure successful customer onboarding outcomes including delivery of key onboarding and fulfillment activities and training
• Use industry and customer events to build a broad market network and keep customer engagements in sync with large market dynamics
• Moderate travel may be required

About the Team

You will join Moody’s Insurance Customer Engagement team and focus your time and energy on delivering exceptional experience and outcomes for our customers, ensuring they derive maximum value from Moody’s products and solutions. We partner closely with several adjacent teams including Sales, Product, Modelling, and Engineering. Our top performers operate with a passion for customer success - investing in every customer and colleague relationship, focusing on outcomes not activities, and acting with urgency to maximize impact. We foster a collaborative, innovative environment where our people are encouraged and empowered to positively influence the global risk management industry.

Equal Opportunity Employment

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.