Assistant Store Manager

Black6; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail company in Guildford is seeking a full-time Assistant Store Manager to enhance customer service and manage a dedicated team. The ideal candidate will have retail management experience, a passion for the brand, and strong interpersonal skills. This role involves leading a vibrant store team, ensuring excellent customer engagement, and promoting product services to maximize sales and brand loyalty. A fun and supportive work culture awaits you, along with a comprehensive benefits package.

Benefits

Day off for your birthday

Health Cash Plan

Employee Assistance Programme

Discretionary bonus scheme

Company pension scheme

Life assurance cover

Cycle to work scheme

Qualifications

• Professional retail experience in a management or supervisory position.
• Thorough knowledge of the furniture/home furnishings market.
• Flexible approach to working hours as the sector demands.

Responsibilities

• Provide exceptional customer service to OKA customers.
• Manage and motivate store staff to achieve KPIs.
• Promote OKA Home Stylist and IDS services.

Skills

Professional retail experience

Extensive selling skills

Strong leadership skills

Problem-solving ability

Team player

Passion for the brand

Job description

We are currently looking to recruit a full-time Assistant Store Manager to support our Retail Team based at our beautiful store in Guildford. Situated between the bustling high street and historic castle, our OKA store is nestled in the Tunsgate Quarter amongst a host of other luxury retailers. The large store showcases our complete (and extensive) collection across 11,000 sq ft with a garden area that displays our outdoor range.

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Assistant Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Store Manager, the Assistant Manager is responsible for the organisation and execution of all daily activities of the store, ensuring the Flagship teams deliver the highest possible standards of customer service - both face to face and via phone - in the most efficient and effective manner. You will be responsible for managing a team of store staff and be proactive in motivating them to achieve brand KPIs and objectives, and work with other business leads to provide a vibrant and unique shopping experience for our customers.

KEY RESPONSIBILITIES

• Provision of exceptional customer service to OKA customers
• Providing advice and guidance on products to customers in person and via phone
• Generating and maximising revenue to meet sales targets
• Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork and processes
• Identifying sales opportunities
• Promoting the OKA Home Stylist and Interior Design Service (IDS) services
• Being a proactive member of the sales floor team: greeting all customers and offering assistance, managing customer returns, communicating care and maintenance instructions for customer purchases, upholding presentation standards for the Store and back-office areas
• Role‑modelling our Company Values and Behaviours

OUR VALUES

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints
• Be In It Together - approachable, personable, committed to shared success
• Think Big - creative, innovative, solutions orientated
• Own It - curious, persistent, drives results
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

• Professional retail experience in a management or supervisory position
• Extensive selling skills and the ability to motivate others
• Thorough knowledge of the furniture/home furnishings market
• Flexible approach to working hours as the sector demands
• Strong leadership, management, and organisational skills
• Problem‑solver, excellent team player
• A creative, problem‑solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company bonus scheme
• Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

If successful you will become part of the OKA family, a fast‑paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.

ABOUT OKA

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British‑born, today we have 14 stores across the UK – an established Interior Design and Trade business, a mail‑order service and a thriving website.