Assistant Store Manager

Flo & Frankie Ltd; Christchurch; On-site; GBP 100,000 - 125,000; Full time

Job summary

A retail boutique in Christchurch is seeking a passionate Assistant Store Manager. The ideal candidate will lead the team, ensure exceptional customer service, and foster a positive work environment. Requirements include a strong background in retail, leadership skills, and a passion for fashion. Eager individuals will thrive in our supportive team culture, with opportunities for growth and generous employee perks, including above-market pay and staff discounts.

Benefits

Above market rate pay

Generous staff discounts

Ongoing training and development

Supportive team culture

Qualifications

• Experience in retail management or leadership roles.
• Strong desire to deliver outstanding customer experiences.
• Ability to coach and motivate team members.

Responsibilities

• Lead and inspire the retail team.
• Drive operational excellence and customer service.
• Create a positive and empowering store culture.

Skills

Customer service

Leadership

Problem-solving

Team motivation

Job description

We’re excited to share an amazing opportunity for a passionate and people-focused Assistant Store Manager to join our beautiful Christchurch CBD boutique.

If you’re an enthusiastic leader who loves creating memorable customer experiences, thrives in a fast-paced retail environment, and enjoys working with fashion, this could be your moment to shine.

As our Assistant Store Manager, you’ll help lead and inspire the team while driving operational excellence, delivering exceptional customer service, and building a positive, fun, and empowering store culture.

ABOUT YOU:

• A genuine passion for delivering exceptional service and building warm, authentic customer connections.
• Supportive leadership skills and the ability to contribute to a positive, enjoyable team environment.
• Confidence to motivate and encourage the team, helping everyone perform at their best.
• A results-aware mindset with a focus on supporting sales growth and strong store performance.
• Experience assisting with coaching and training team members in sales and service.
• Good problem-solving skills, strong organisation, and a proactive, can-do attitude.
• A positive, adaptable approach and a willingness to step up to challenges when needed.
• An interest in fashion and a passion for helping others feel confident and supported.

ABOUT US:

Flo & Frankie is a New Zealand, family-owned and run business known for its quality products and warm customer service. Our passion is our people, and we strive to be a part of something meaningful, helping others build self-confidence and feel empowered.

We are committed to providing a memorable and personalised experience for our customers, which is reflected in our culture and values, and we’re seeking individuals who share our passion for delivering above-and-beyond service.

We pride ourselves on being flexible and supportive, offering great staff benefits and above market pay. As we continue to grow, you’ll be a key part of our story – and we’ll support you to keep growing, too.

OUR PERKS:

• Above market rate, paid hourly for all the awesome work you will do.
• Being a part of a friendly, down to earth, and supportive team of people who embody our core values and vision.
• Generous staff discounts and achievable super sale bonuses.
• Fun and supportive culture where everyone is celebrated and receives ongoing rewards and recognition.
• Ongoing training to ensure you are always up to speed and empowered to be your best self.
• New Zealand based head office team, who are hands on and show instore presence to support you.
• Incredible development opportunities that will help you grow both personally and professionally. As we continue to grow, we love to see our people grow too.
• Access to free and confidential EAP services
• Opportunity to wear our beautiful Flo & Frankie brands every day!