Assistant Spa Manager

RTF Consulting, Inc.; Henlow; On-site; GBP 125,000 - 150,000; Full time

Job summary

A luxury health spa in the UK is looking for an Assistant Spa Manager to support the Spa Manager and ensure high standards of guest satisfaction. The ideal candidate will have previous experience as a Senior Spa Therapist, managing a team, and will hold NVQ 2 and 3 or equivalent. This role includes various health and wellness incentives, discounts on spa products, and opportunities for personal development.

Benefits

Health, Wellness & Wellbeing incentives

Discounted stays for friends and family

50% discount on Champneys products

Complimentary Spa Day after probation

Discounted membership to health clubs

Qualifications

• Previous experience as a Senior Spa Therapist.
• Experience in managing a team.
• Holding NVQ 2 and 3 or equivalent.

Responsibilities

• Support the Spa Manager in running the treatment department.
• Ensure guest satisfaction and high standards of presentation.
• Assist in training team members to meet sales targets.

Skills

Managing people

Guest satisfaction

Spa treatment knowledge

Education

NVQ 2 and 3 or equivalent

Job description

Champneys Henlow

Contract: Full Time

Salary: Competitive

When we opened our doors in 1925 Champneys was England’s first Health Spa, founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined. For the last 90 years we’ve been spa pioneers embracing the latest techniques to craft products and treatments that renew you; mind, body and soul.

Our passion is health and wellbeing, and we know our therapists are at the heart of that vision, with that in mind we proudly have exceptional training journeys for all our therapists, we have in‑house trainers that are there to ensure you reach your full potential and progress with us.

Responsibilities

As the Assistant Spa Manager, you will support the Spa Manager in ensuring the smooth running of the treatment department and provide effective professional management to your team with regards to training, standards and meeting sales targets. With guest satisfaction at the forefront of what we do, you will ensure guest schedules are suitable and extra care is taken at all times. You will assist in ensuring the team are trained to the highest standards and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting more! You will ensure high standards of presentation and cleanliness are maintained at all times and that your team are supported in achieving their retail and treatment sales targets as set.

Qualifications

Previous experience as a Senior Spa Therapist as well as experience in managing people and hold an NVQ 2 and 3 or equivalent.

Benefits

• Health, Wellness & Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑Guided meditation
• Wellbeing podcasts
• Champneys experiences (such as an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In‑house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations
• Free parking [Hotels and Resorts only].
• Professional Uniform.