Assistant Retail Manager – Penny Brohn UK Hub, Bristol

Penny Brohn; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading cancer charity in Bristol is seeking an Assistant Retail Manager to assist in the daily operations of their shop. The ideal candidate will have retail experience, strong interpersonal skills, and a passion for supporting individuals affected by cancer. Responsibilities include overseeing sales, maintaining high standards of service, and managing stock collections. Benefits include 30 days holiday, enhanced sick pay, and a pension scheme. Submit CV and cover letter by January 26, 2026.

Benefits

30 days holiday plus 8 bank holidays

Enhanced sick pay after six months

Auto enrolment into pension scheme

Free Life Assurance

Family friendly policies

Cycle to work scheme

Qualifications

• Proven retail and customer services experience is essential.
• Knowledge of merchandising, cash handling, and banking processes required.
• Strong interpersonal and communication skills are a must.

Responsibilities

• Assist in running the shop and overseeing operations.
• Maximise sales while ensuring high customer service levels.
• Maintain health and safety compliance and organization within the shop.

Skills

Proven retail and customer services experience

Knowledge of merchandising and displays

Interpersonal and communication skills

Flexibility

Interest in fashion

Job description

Job Title: Assistant Retail Manager

Ref: ARM453

Contract: Permanent

Hours: Full-time, 37 hours per week, to be worked over 5 days across a flexible 6‑day week

Salary: £24,050 per annum

Location: Penny Brohn UK, 49 Queens Road, Bristol, BS8 1QQ, aka the Penny Brohn “Hub”

About Us

Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists).

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high‑quality support they need.

The role

The Assistant Manager will assist the manager in the day to day running of the Hub, overseeing the smooth running of the shop in their absence and ensuring set sales and profit targets are met.

• Maximising sales and minimising costs, ensuring high levels of customer service are maintained at all times.
• Compliance with all health and safety regulations and contributing towards an environment that protects all staff, volunteers and public.
• Maintaining high standards of display both through the shop window and internally, ensuring good housekeeping, organisation and cleanliness throughout.
• Generating, selecting and pricing donated stock to consistent levels, managing van collections and organising the stockroom to ensure optimum efficiency.
• Ensuring that the Hub is adequately staffed at all times via paid staff and volunteers. This will include actively recruiting volunteers and assisting the Manager in training and development for the paid and voluntary team.
• Assisting in the smooth management of the Hub’s services such as managing bookings for the treatment rooms.

The role is 90% shop floor and stockroom based and 10% administration with occasional attendance at the charity’s National Centre for ad‑hoc staff meetings.

Candidates will have proven retail and customer services experience with knowledge of merchandising and displays, cash handling, banking and associated processes. They will demonstrate strong interpersonal and communication skills as well as an interest in fashion. Flexibility is essential as is the ability to work as part of a wider team. Most importantly, candidates will be able to demonstrate an understanding of the Penny Brohn ethos and have a passion to support the work of the charity.

Benefits

• 30 days holiday plus 8 bank holidays
• Enhanced sick pay after six month’s service
• Auto enrolment into the Penny Brohn UK pension scheme
• Free Life Assurance
• Family friendly policies with enhanced maternity and paternity leave after one year of service
• Specsavers Corporate eyecare test
• Cycle to work scheme

Application Process

To apply for this position, please send your CV along with a supporting letter to [e-mail] (quoting job reference in the subject line). Your covering letter must demonstrate why you are interested in the position, how you meet the criteria detailed in the job description and person specification and what it is that you can bring to the role. Unfortunately, CVs submitted without a supporting letter will not be considered.

If you would like an informal chat with the hiring manager before applying, or for queries, please contact the HR department at the email address shown above.

For further details with regards to the role, please see the attached job description.

Timetable for recruitment

Closing date: Monday 26 January 2026 at 9.00am.

Interview date: Monday 2 February at the Penny Brohn UK Hub, Queens Road, Bristol.

Start date: ASAP, date to be agreed upon appointment with successful candidate.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.