Assistant Operations Manager - London

Encoreestates; City of London; Hybrid; GBP 36,000; Full time

Job summary

A prestigious property management company in the UK seeks an Assistant Operations Manager who will lead site teams to deliver high standards across residential estates. This role supports compliance, financial oversight, and team development. The ideal candidate will have a strong organizational background and an IOSH qualification. Benefits include 23 days annual leave, health services, and a pension plan.

Benefits

23 Days Annual Leave + Birthday + Bank Holidays

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience in facilities or operational management is desirable.

Responsibilities

• Assist the Operations Manager in leading site-based teams.
• Help implement policies and procedures to maintain service quality.
• Support budget monitoring and cost control.
• Assist with recruitment, training, and staff development.
• Build relationships with stakeholders and handle queries.
• Help mobilise new sites and ensure compliance.
• Identify opportunities for service enhancement.
• Prepare monthly reports on service performance.
• Act as a point of escalation for operational issues.
• Willingness to undertake further qualifications.

Skills

Strong organisational skills

Communication skills

Analytical skills

Proficiency in Microsoft Office

Ability to adapt to changing priorities

Education

IOSH Managing Safely or similar H&S qualification

Tools

Microsoft Excel

Job description

Join Our Team as an Assistant Operations Manager!

Are you passionate about delivering exceptional service and supporting high-performing teams? Do you thrive in a dynamic where quality and compliance are key? We’re looking for a proactive Assistant Operations Manager to join our growing team and help set the standard across a portfolio of prestigious residential estates.

The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.

• Location:London (Mixture of Office, Home and On-site working required)
• Annual Salary:£36,000
• Hours/Working Pattern:Monday to Thursday, 8:30am-5pm & Friday 8:30am-4:30pm (Other hours may be required dependent on the needs of the business)

What You'll Be Doing

• Support Leadership: Assist the Operations Manager in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.
• Operational Excellence: Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.
• Financial Oversight: Support budget monitoring, cost control, and help achieve annual financial targets.
• Team Development: Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
• Client Relationships: Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
• Mobilisation & Compliance: Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
• Continuous Improvement: Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
• Reporting & Analysis: Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
• Problem Solving: Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
• Continuous Professional Development: Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.

What You'll Bring

• IOSH Managing Safely or similar Health & Safety qualification (required).
• Experience in facilities or operational management is desirable.
• Strong organisational, communication, and analytical skills.
• Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
• A positive, can-do attitude and ability to adapt to changing priorities.

Perks of Joining Us

• 23 Days Annual Leave + Birthday + Bank Holidays
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan