Assistant Operations Manager

Colleges Sport Limited; Coventry; On-site; GBP 31,000 - GBP 35,000; Full time

Job summary

A leading university sports organization in Coventry is seeking an Assistant Operations Manager to enhance customer service across sports facilities. The role involves overseeing visitor interactions and membership management, ensuring a high-quality experience for all users. Ideal candidates have a degree in Sports Management, Business, or Customer Service, and experience in leisure/sport settings. The organization offers a supportive environment, good salary packages, and staff benefits including gym membership.

Benefits

Excellent Pension

Salary Sacrifice Scheme

Gym membership

Qualifications

• Experience managing front of house or customer service in leisure/sport.
• Confidence in using CRM or booking systems and ability to analyze performance data.
• Flexible to work shifts, including weekends and bank holidays.

Responsibilities

• Deliver exceptional customer service and oversee membership sales and retention.
• Manage feedback systems, complaints, and service training.
• Coordinate front of house operations and act as Duty Manager when required.

Skills

Leadership

Communication

Customer service

Organisational skills

Education

Degree or equivalent experience in Sports Management, Business, or Customer Service

Tools

CRM systems

Booking systems

Job description

Closing date: 22 February 2026
Location: Coventry
Region: West Midlands
Employment type: Full Time
Salary: £31,236 - £34,610

Overview

Work at one of the UK’s leading universities — Warwick is consistently ranked as a top institution worldwide, with a thriving campus community and reputation for excellence.

Warwick Sport is looking for an Assistant Operations Manager to lead customer service across our sports facilities.

You’ll ensure an inclusive, seamless experience for all users, overseeing visitor interactions, membership administration, and operational communications.

This role combines hands-on leadership with driving service standards, training, and continuous improvement.

Responsibilities

• Deliver exceptional customer service and oversee membership sales and retention.
• Manage feedback systems, complaints, and service training.
• Coordinate front of house operations, staff rotas, and act as Duty Manager when required.
• Line manage reception staff, lead recruitment, and promote a high-performance culture.
• Oversee membership and booking systems, ensuring data accuracy and GDPR compliance.
• Liaise with marketing and operations teams to keep customer communications up to date.
• Contribute to strategic planning and identify opportunities for service innovation.

About you

• Degree or equivalent experience in Sports Management, Business, or Customer Service.
• Experience managing front of house or customer service in leisure/sport.
• Strong leadership, organisational, and communication skills.
• Confidence in using CRM or booking systems and the ability to analyse performance data.
• Flexible to work shifts, including weekends and bank holidays.
• Customer service accreditation or management training.
• Experience in higher education or community sport with a focus on inclusivity.

The University of Warwick has endorsed a new strategy for Active Wellness and Sport, re-shaping our Mission to ‘provide access, opportunities and experiences that inspire and enable everyone to reach their potential’. We set and exceed high standards, supporting people every step of the way and look forward to applications from anyone interested to be part of this journey.

What We Offer

• Excellent Pension, Salary Sacrifice Scheme,
• A vibrant, inclusive campus community
• A supportive, dynamic team committed to excellence and inclusivity.
• Staff benefits including gym membership, pension scheme, and more