Assistant Manager

Cotswolds Designer Outlet; Tewkesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail fashion outlet in Tewkesbury is seeking an Assistant Manager to drive sales and manage store operations. The ideal candidate will have experience in customer service, exhibit leadership qualities, and be flexible with work hours. This role offers career growth opportunities within retail management and includes a generous clothing allowance, bonuses, and employee discounts.

Benefits

Generous clothing allowance

Quarterly bonuses

60% off merchandise

25 days holiday

Refer a Friend bonus

Season Ticket Loan

Access to Retail Trust

Fitness class budget

Sample sales

Health Cash Plan benefit

Qualifications

• Previous experience in a fast-paced, customer-facing environment is required.
• Leadership experience is preferred but not mandatory.
• Flexible schedule availability for various shifts.

Responsibilities

• Motivating and engaging the team.
• Delivering outstanding service to customers.
• Driving sales and maintaining standards.
• Collaborating with the Store Manager on marketing ideas.
• Managing stock and visual merchandising.

Skills

Customer service

Leadership

Adaptability

Teamwork

Job description

As an Assistant Manager, you are always on hand to resolve issues and identify fun and fresh ways of doing things and you are loyal and passionate about your customers and your team. Partnering with your manager will give you the chance to make your mark on the store and with plenty of opportunities to grow within the company, this is the ideal role for someone looking to learn more about retail management and develop within the management team. This role plays an integral support role to the Store Manager in managing the overall operations of the store, driving sales alongside all relevant KPIS and leading & developing a cohesive team of highly motivated employees who can
deliver memorable experiences for all our consumers.

Key Responsibilities

• Be a role model – You’ll motivate and engage your team to bring to life the brand values every day, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Assist in driving sales, commerciality and maintenance of standards, including compliance with established policies and procedures.
• Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.
• As the product expert and knowledgeable trainer, you will educate your team and advise customers.
• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Maintain compliance with company policies including health and safety regulations.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Knowledge, Skills, and Abilities Required

• Previous experience working in a fast-paced, customer-facing environment
• Experience working in a customer-facing role. Leadership or supervisory experience is preferred, but not essential
• Flexible and adaptable, you are comfortable working in a fast-paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles
• Self-starter and ambitious – you are motivated to achieve and exceed store targets for your team and your store
• Ability to work under pressure and manage multiple tasks at once

The Extras

• Generous clothing allowance
• Quarterly bonuses
• 60% off all Sweaty Betty merchandise
• 25 days holiday (pro-rated if working part-time)
• Refer a Friend bonus scheme
• Season Ticket Loan
• Access to Retail Trust – advice & support tool
• Dedicated budget to attend fitness classes (per store)
• Access to Sample sales
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)