Assistant IT Manager

Farsight Security Services Ltd.; Peterborough; On-site; GBP 30,000 - 32,000; Full time

Job summary

A security service provider in Peterborough is seeking an IT Systems Manager to oversee company IT systems and infrastructure. This full-time permanent role includes responsibilities for managing technologies, providing administrative support, and ensuring IT security. The ideal candidate will have strong troubleshooting and communication skills, as well as experience with Active Directory and project management. The position also requires availability for out-of-hours technical support and offers potential for career growth.

Benefits

Excellent career advancement opportunities

Fully supported training for career development

A forward-thinking company culture

Qualifications

• Strong influencing skills and ability to communicate technical information clearly.
• Ability to handle on-call responsibilities and out-of-hours support.
• Good literacy skills for accurate documentation.

Responsibilities

• Oversee and manage the company's IT infrastructure and systems.
• Ensure the company is protected against IT threats and risks.
• Update and administer Active Directory user accounts.

Skills

IT troubleshooting

Technical support

Problem resolution

Communication skills

Active Directory management

Familiarity with O365

Project management

Job description

Salary: £30-32k depending on experience.

The Observatory is the largest purpose-built alarm receiving centre and remote monitoring station in Europe.

The Farsight Observatory is the centre of our remote monitoring operation for clients of all shapes and sizes across the UK. Because it’s so integral to the job we do, we invest a lot in ensuring the Observatory is at the cutting edge of industry technology, whilst also making it a functional and pleasant environment for our team.

What is an alarm receiving centre and remote monitoring station?

An alarm receiving centre and remote monitoring station is a building where security operators receive data, signals and alarms from security systems all over the UK.

Security operators at the station can view CCTV footage, issue audio warnings to sites and remotely manage building facilities (for example, opening gates to verified visitors via access control.)

What Farsight can offer you:

• A full-time permanent position (08:45-17:00) within a forward-thinking and expanding company
• Excellent prospects for career advancement within a reputable and progressive firm.
• Fully supported training opportunities for further career development

Job Description

Reporting to the IT Systems Manager the successful candidate will be responsible for contributing to, and delivering, the IT strategy including the tackling of key strategic initiatives related to Business Transformation, Service Delivery & Infrastructure, Information Security, Architecture, Business Continuity and Programme Management. OOH on-call work will be required.

Job Scope

• Manage technologies and provide administrative assistance for various systems.
• IT troubleshooting and provision of technical support.
• Control and monitor data, network access, and back-up systems.
• Negotiate / communicate with third-party software providers for new software and troubleshooting. Be passionate about IT and its potential to support a business; displaying curiosity for emergent technologies and how these could be implemented in the business.
• Strong influencing, problem resolution, and communication skills.
• Be confident enough to ask for clarification where there is uncertainty.
• Be resilient and take on responsibility while demonstrating integrity and honesty in performing the job role.
• Have good literacy skills and be able to record information accurately on all relevant documentation as business, user, and client needs dictate.
• Be able to work as part of a team or on your own initiative.

Purpose of position

• To be responsible for the Company’s IT systems, its infrastructure, processes, hardware & software
• To take control of all IT projects in line with the business's needs
• To ensure that the Company is fully protected & resilient against any internal or external threats or risks to its technology systems and software.
• To recommend changes and improvements to the IT system. Making use of the latest technology and best practices.

Key responsibilities

• To update Active Directory, create and delete users
• To administer telephone system
• To administer operating system updates
• To administer backup systems, for file storage, databases, and operating system images
• To ensure that all necessary, quality, and statutory standards are maintained and achieved
• To manage relationships with supplies, support and approved providers of goods
• To maintain a good level of cleanliness in all appropriate areas
• To maintain an assist record with appropriate stickers
• To Keep up-to-date floor plans and network schematics
• To Keep a track record of any changes made in a change request system
• To roll out and maintain mobile security
• To administrate O365
• To manage business-critical systems to ensure maximum business uptime
• To manage print systems and contracts
• To take out-of-hours support calls as and when is required
• To liaise with other departments and suggest operational improvements
• To monitor the health reports and take action

To carry out any other reasonable work-related tasks at the request of a line manager, and to carry out duties as the Company may reasonably require.