Assistant Front Office Manager

Miiro Hotels; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in Greater London is seeking an Assistant Front Office Manager to oversee the front desk team and ensure guest satisfaction. This role requires strong leadership and communication skills, with responsibilities including managing check-ins and check-outs, conducting duty manager shifts, and resolving guest issues. The ideal candidate will have experience in a hotel reception environment. The position offers a competitive salary, 20 days of paid holiday, and career progression opportunities.

Benefits

Competitive salary

20 days paid holiday

Discounted hotel room rates

Training and development opportunities

Free meals on shift

Pension cover

Career progression prospects

Qualifications

• Experience with room booking systems required.
• Proven background in hotel reception with supervisory experience preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Manage the front desk team for outstanding guest experiences.
• Conduct guest check-ins and check-outs at high standards.
• Resolve guest issues efficiently during duty manager shifts.

Skills

Leadership

Communication

Problem-solving

Tools

Room booking systems

Job description

About Miiro

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self‑reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places – on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’

Stays that bring our guests closer to the local culture and their stories.

Assistant Front Office Manager

The Assistant Front Office Manager maintains consistent standards of service and ensures customer satisfaction, creating a working environment that supports the organisational values.

Responsibilities

• Manage and support the front desk team, ensuring seamless operations and outstanding guest experiences.
• Handle guest check‑ins and check‑outs, maintaining high standards of service.
• Conduct duty manager shifts, managing hotel operations and resolving guest issues efficiently.
• Implement upselling techniques to enhance guest stays and maximise revenue.
• Collaborate with other departments to ensure guest satisfaction and smooth service delivery.

Qualifications

• Experience with room booking systems.
• Proven experience in a hotel reception or front desk role, with supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent problem‑solving abilities and a proactive approach to guest service.

What We Offer

• A competitive salary
• 20 days paid holiday
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic training and development opportunities
• Free meals on shift
• Pension cover
• Unrivalled career progression prospects

Apply now to be our new Assistant Front Office Manager and join our team!