Assessment Operations Coordinator

Cambridge University Press Ltd.; Cambridge; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading academic publisher and assessment organization is seeking an Assessment Operations Coordinator in Cambridge. This hybrid role offers the opportunity to enhance business processes within a dynamic environment. The successful candidate will collaborate with teams, ensuring excellent customer service while utilizing their skills in Microsoft Office and process documentation. A strong attention to detail and experience in documented workflows are essential. The position requires flexibility and effective communication skills, offering a competitive salary and various benefits.

Benefits

Group personal pension scheme

Discretionary annual bonus

Life assurance up to 4 x annual salary

Private medical and Permanent Health Insurance

Green travel schemes

28 days annual leave plus bank holidays

Qualifications

• Experience providing high-quality customer service.
• Proven experience in following documented processes and procedures.

Responsibilities

• Use systems to complete documented business processes accurately.
• Provide reports on progress and KPIs as required.
• Create, review, and update compliant Process Flows and Work Instructions.
• Identify improvement areas and support process development.
• Collaborate with colleagues and external stakeholders.

Skills

Intermediate to advanced proficiency in Microsoft Office

Strong attention to detail

Logical thinking and problem-solving skills

Excellent spoken and written English communication skills

Education

Educated to GCSE level with Grade C or higher in English and Maths

Tools

Microsoft Visio

Microsoft Teams

Job description

Job Title: Assessment Operations Coordinator

Salary: £24,900 - £28,650

Location: Cambridge, Hybrid (at least 2 days per week in the office)

Contract: x1 Permanent / x1 Fixed Term (until July 2026), Full Time (35 hours per week)

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

If you are innovative, customer focussed, a great team player and looking for a new and exciting challenge this could be the role for you.

About the role

These are exciting times for Cambridge University Press & Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Assessment Operations Coordinator, who will thrive in this changing environment and is motivated by delivering excellent customer service.

This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:

• Using a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales
• Providing reports on progress and KPIs as required to members of management
• Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
• Identifying ways of developing processes and supporting colleagues in the implementation of improvement.
• Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing
• Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About you

The successful candidate will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines. To succeed in this role, you must meet the following minimum requirements:

Education:

• Educated to GCSE level with Grade C or higher in English and Maths (or equivalent), or relevant business experience.

Experience:

• Proven experience in following documented processes and procedures.
• Experience providing high-quality customer service and collaborating effectively with colleagues across locations.

Skills & Knowledge:

• Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong attention to detail, logical thinking, and problem-solving skills.
• Ability to prioritize workload, meet strict deadlines, and adapt quickly to change.
• Excellent spoken and written English communication skills.

Other Requirements:

• Ability to work semi-autonomously and take responsibility for assigned tasks.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Educated to A level (or equivalent).
• Intermediate knowledge of Microsoft Visio and Teams.
• Familiarity with Cambridge English Qualifications and/or Teaching & Curriculum product ranges.
• Experience with SAP systems.
• Experience writing process or training documentation.
• Knowledge of design software (Adobe Pro).

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 30th January. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on 9th February onwards.

If you are shortlisted and progressed through the stages, you can expect:

• First stage interview: in-person at our offices in Cambridge.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.