Area Manager Housing

Sanctuary Group.; Swindon; Hybrid; GBP 40,000 - 43,000; Full time

Job summary

A non-profit housing association in the United Kingdom is seeking an Area Manager for their Housing Operations team. The successful candidate will lead a team of Housing Officers, ensuring compliance, effective management of anti-social behaviour, and high-quality customer service. Candidates should have relevant qualifications in housing management and experience in tenancy management. This role offers a salary range of £40,334 to £42,457 per year with good employee benefits including 25 days annual leave and a pension scheme.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee Networks

Qualifications

• Experience in housing management with legislation exposure.
• Knowledge of tenancy management procedures.
• Full valid driving licence with vehicle access.

Responsibilities

• Lead and manage a team of Housing Officers.
• Ensure compliance with housing policies.
• Manage complaints effectively.
• Contribute to stakeholder meetings.

Skills

Housing management

Customer service

Compliance

Anti-social behaviour management

Education

Relevant qualification in housing management

Level 4 or 5 Diploma in Housing

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Homeworking – covering Gloucester, Swindon, Reading and Bournemouth

£40,334 - £42,457 per year

37.5 hours per week – Monday to Friday, 9:00am – 17:30pm

We have an opportunity for an Area Manager – Housing to join our Housing Operations team. The team provides a housing management function across general needs, housing for older people and homeownership accommodation.

The Area Manager will be responsible for leading and driving the key functions of the housing team which include antisocial behaviour management, health & safety, compliance and tenancy management. You will lead in providing outstanding customer service and clear communication to residents and external stakeholders. The ideal candidate will have previous experience in a housing management role with exposure to housing legislation.

The role of Area Manager - Housing will include:

• Line management of a team of Housing Officers, you will liaise daily with your team to provide oversight and assist with any queries whilst ensuring a high level of performance and productivity
• Ensuring anti-social behaviour, compliance checks and general estate management are dealt with in line with relevant policies and procedures
• Contributing, along with other Area Managers, to the management of the South West housing portfolio
• Promoting a performance culture to achieve KPIs and improve Tenant Satisfaction Measures, collaborating with other internal teams to maximise outcomes
• Carrying out performance management meetings with the team and on an individual level
• Effectively managing complaints
• Assisting, supporting and advising members of the team in complex matters, ensuring the required training is provided
• Managing and approving invoices and contributing to budget setting
• Supporting the team with service charges and queries
• Attending court as required to support officers in complex legal cases
• Contributing to meetings with stakeholders, internal and external, either face to face or via teams
• Leading by example, living the values of the organisation, ensuring staff and customers feel safe respected and proud

Skills and experiences:

• A relevant qualification in housing management and / or be working towards a qualification
• Level 4 or 5 or Diploma in Housing
• Knowledge of relevant housing legislation and regulatory frameworks
• An excellent understanding of tenancy management particularly successions, mutual exchange and tenancy changes
• An understanding of how to apply principles of case work to effectively manage anti-social behaviour
• An understanding of risk management and how this applies to housing management
• Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams
• Travel is a requirement of the role, therefore a full valid driving licence is essential with access to a vehicle insured for business purposes

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £40,334 (rising to £42,457 after 12 months, subject to satisfactory performance)