Apprentice - Service Scheduler & Logistics Administrator

GEA Group AG; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global supplier in Milton Keynes is looking for an apprentice to support field service planning and logistics. The role focuses on scheduling service engineers, managing logistics, and enhancing communication with customers. Candidates should possess GCSEs or equivalent, display strong organizational skills, and have a proactive problem-solving mindset. This position offers learning opportunities in service planning and logistics operations within a dynamic team environment.

Benefits

Competitive salary and bonus scheme

Free day to volunteer

Qualifications

• Eligibility for an apprenticeship programme.
• Prior exposure to customer service, office administration or logistics.
• Interest in engineering or operations.

Responsibilities

• Service scheduling: coordinating schedules for service engineers.
• Logistics administration: arranging parts, tools, and travel.
• Customer communication: first point of contact for customers.
• Data management: maintaining accurate records and reports.
• Continuous improvement: identifying scheduling efficiency opportunities.

Skills

Strong organisation and time-management

Professional communication skills

Attention to detail

Problem-solving mindset

Familiarity with maps and route planning

Basic proficiency with Microsoft 365

Education

GCSEs (or equivalent) including English and Maths

Job description

United Kingdom, Milton Keynes

January 21 2026

Full time

Competitive salary and bonus scheme

Free day to volunteer

About the position

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Your responsibilities and tasks

Purpose of the role:

To support the efficient planning of field service engineers and the end‑to‑end logistics required to complete customer service visits. The postholder will learn how to balance customer SLAs, engineer skills, travel times and parts availability while developing professional skills through an apprenticeship pathway.

Key responsibilities:

• Service scheduling: coordinate daily and forward schedule for service engineers, match jobs to engineer competence, optimise routes, maintain job status, confirm customer readiness, monitor progress and distribute job packs.
• Logistics administration: arrange parts and tools, coordinate couriers and returns, support vehicle logistics, maintain tool registers, book accommodation and travel, prepare delivery notes and documentation.
• Customer & stakeholder communication: act as first point of contact for customers, liaise with engineers and managers, issue confirmations and updates.
• Data & compliance: maintain accurate records, support compliance with policies and produce simple reports.
• Continuous improvement: identify opportunities to improve scheduling efficiency and participate in improvement projects.

What you will learn:

• Service planning fundamentals: skill matrices, SLAs, priority handling, route optimisation.
• Logistics operations: parts flows, inventory accuracy, courier management, returns handling.
• Safety & compliance: RAMS, permits to work, vehicle/tool security, site standards.
• Professional tools: service management systems, mapping tools, office suite.
• Data handling: basic reporting, dashboards and audit trail management.

Your profile and qualifications

Qualifications:

• GCSEs (or equivalent) including English and Maths. Eligibility for an apprenticeship programme.
• Strong organisation and time‑management.
• Clear, professional communication (written and verbal).
• Attention to detail with accurate data entry and documentation.
• Problem‑solving mindset; proactive in resolving conflicts.
• Basic proficiency with Microsoft 365 (Excel, Outlook, Teams, Word).
• Positive attitude, curiosity and willingness to learn.
• Awareness of field‑service environments and engineer scheduling.
• Familiarity with maps and route planning.
• Interest in engineering or operations.
• Prior exposure to customer service, office administration or logistics.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success. We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.