Apprentice Sales Advisor

BT Ireland; Newcastle upon Tyne; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications company is seeking an Apprentice Sales Advisor in Newcastle. You'll engage customers, recommend suitable products, and achieve a recognized NVQ Level 2 qualification in Customer Service. This full-time role offers a competitive salary starting at £21,620, with potential growth to £25,684 post-apprenticeship. Enjoy unique perks like discounts on technology, a private GP service, and supportive career development to get you started on your journey.

Benefits

Competitive starting salary

Uncapped commission scheme

Discounts on mobile and broadband

Online GP access

Travel loan support

Qualifications

• Open to anyone with a positive attitude and willingness to learn.
• Support provided for completing a 15-month apprenticeship.
• Opportunity to build strong customer relationships.

Responsibilities

• Engage with customers over the phone to understand their needs.
• Recommend appropriate EE products and services.
• Complete NVQ Level 2 in Customer Service during apprenticeship.

Skills

Great attitude

Friendly communication

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

# Apprentice Sales AdvisorJob Req ID: 54357Posting Date: 18 Dec 2025Function: EE Contact CentresUnit: ConsumerLocation: Contact Centre (EE), Newcastle, United KingdomSalary: 21,620.00##**Where:** We have 2 locations available **- EE Gosforth** (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR **EE North Tyneside** (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)**Full time:** Permanent**Salary:** £21,620 plus incentives throughout the year!**Start date:** February 2026 onwards## Start your future with EE – Where your voice could be the start of something big**What’s in it for you:*** Agreatstarting salary of£21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.* An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)* Hugediscounts off your Mobile and Broadband packages, starting at £10 a month* Huge discounts off other tech such as Smart watches, speakers, TV’s, gaming consoles and subscriptions* Discount codes to give out to friends and family* Support to carve your own career path. We’re passionate about helping our people grow the career they want* Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front* Online GP: Access to a private GP 24/7 for you and your immediate family**What you’ll be doing:**At EE, we believe every customer interaction should be a positive experience. You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.**Why choose EE:**You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.