Apprentice Sales Advisor

BT Ireland; Merthyr Tydfil; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in Merthyr Tydfil is looking for an Apprentice Sales Advisor. In this role, you will engage with customers over the phone, helping them choose the right technology products. The position offers a starting salary of £21,620, comprehensive training, and support for career progression. Alongside your job, you will complete a Level 2 NVQ in Customer Service. The company promotes a diverse and inclusive work environment while providing a range of benefits and opportunities for growth.

Benefits

Competitive starting salary

Discounts on EE & BT products

Flexible working model

Volunteering days

Optional Private Healthcare and Dental

25 days holiday

Critical Illness cover

Gym membership discounts

Qualifications

• No prior sales experience required.
• Must have the ability to connect with people and understand their needs.
• Willingness to complete training and progress in career.

Responsibilities

• Interact with customers over the phone to help with product choices.
• Provide information on EE's technology products and services.
• Complete the apprenticeship training program.

Skills

Customer engagement

Communication skills

Resilience

Drive

Education

Level 2 NVQ in Customer Service

Job description

# Apprentice Sales AdvisorJob Req ID: 54414Posting Date: 22 Dec 2025Function: EE Contact CentresUnit: ConsumerLocation: Merthyr Contact Centre, Merthyr Tydfil, United KingdomSalary: £21,620.00##**Full time**: Sales Apprenticeship**Hourly rate:**£11.09**Address:**Rhydycar Business Park, Merthyr Tydfil, CF48 1DH##If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for our Sales Advisor Apprenticeship.At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Merthyr Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.##**Your Future With Us**We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.Enrolling onto ourAspireprogramme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.OurAspireprogramme is just one example of how we can help you move yourcareerforwards, and if you’d like to know more just ask!##We believe in a completelypersonalenvironment, where you’re treated like you want to be treated. We’recommittedto working together to build acommunitywhere everyone feels they belong. Whatever yourage,race,sexuality,disability,religionorgenderidentity, we recognise andcelebrateour differences and embracediversityat all levels. Everyone iswelcomeat EE.##Being part of the EE family brings a huge number of benefits including the below:* Agreatstarting salary of£21,620, plusincentivesthroughout the year* OurSmart working modelwhich supports you to create aflexible workingroutine that works for you* Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year* Brandnewsites! We are currently refurbing all our contact centres to make themstate of the artand a great place to work* Volunteering days, so you cangive backto your local community##* Optional Private Healthcare and Dental, foryouand thefamily* A share scheme where you caninvestin the company at adiscountedrate* 25 days holidaywith the option to buy more* Optional Pension scheme toprotectyourfuture* Critical Illnesscover* Gym membershipdiscounts* Discountsoff attractions for thefamilyall year round##The smaller bits like;freeparking on our sites,freetea and coffee, and even aconcierge.If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!*This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.*