Apprentice Operations Controller

Gama Aviation Plc; Farnborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading aviation services company in Farnborough is looking for an Apprentice Operations Controller to join its Ground Operations team. This role offers a unique opportunity to learn about the aviation industry while assisting in the Operations Control Centre. The ideal candidate will have strong IT and communication skills along with a passion for aviation. The role comes with competitive benefits and a structured work-life balance through a 4-4 shift pattern.

Benefits

Competitive salary

Great work life balance

Group pension scheme

Private healthcare

Paid volunteering days

Investment in training and qualifications

Qualifications

• No prior experience required as this is an apprenticeship, a strong interest in aviation is important.
• Patience and ability to manage a constantly changing work environment.

Responsibilities

• Assist Operations Supervisor with daily operations.
• Monitor email communications and respond to inquiries.
• Prepare and arrange necessary services for company flights.
• Comply with necessary diligence and checking procedures.

Skills

Excellent IT skills

Strong communication skills

Tools

MS Office

Windows

Job description

Job Details: Apprentice Operations Controller

Gama Aviation is currently recruiting for an Apprentice Operations Controller to join our excellent Ground Operations team in Farnborough. Working at the very core of our business in our 24/7 Operations Control Centre, your daily responsibilities will be diverse and will require key abilities to multitask and prioritise.

Position

Location: Farnborough HQ

Working hours: 4 on, 4 off, covering 07:00 – 19:00

About us

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission‑critical intelligence, and build systems that deliver decisive advantage. Gama Aviation has a presence in almost all aspects and areas of aviation services, and by extension, the Operations Control Centre provides the operational foundation for many of the company’s key contracts.

Responsibilities

• Assisting the Operations Supervisor and Duty Operations Manager with the day‑to‑day running of the Operations Control Centre
• Monitoring and management of several email inboxes, replying to incoming emails from numerous sources
• Dealing with incoming telephone calls
• Preparation of company flights, arranging ground handling services, airport slots, fuel, ground transport and other services as dictated by client and crew requirements
• Arranging overflight, landing and charter permits
• Flight watch within numerous areas of operation, and across multiple regions
• Sending of flight departure & arrival messages to clients
• Planning & dispatch of air ambulance flights
• Diligence, compliance and error checking, including but not necessarily limited to
  • Crew paperwork
  • Operational Flight Plans
  • Flight Time Limitations (FTL)
  • Crew duty & return flight paperwork
  • Ground services arrangements
  • Fuel releases

Skills, Qualifications and Experience required

Critical

• Excellent IT skills, and familiarity with Windows and MS Office products, notably Outlook
• Strong communication skills, both verbally and written

Essential

• As this is an apprenticeship role previous experience is not required, we do require someone who is passionate and has a strong interest in aviation.

Advantageous

• Enthusiasm for continually seeking better performance
• Exceptional attention to detail
• Patience and ability to deal with challenges and a constantly changing work environment, whilst at the same time maintaining the highest standards within your team
• Excellent customer service standards

Benefits

• In addition to a Competitive Salary, we will offer you:
• Great work life balance with a 4‑4 shift pattern
• Competitive Group Pension Scheme
• Comprehensive Life Assurance
• Comprehensive Income Protection
• Comprehensive Travel Insurance
• Comprehensive Private Healthcare (after successful passing of probation)
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

* (Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.