Application Support Analyst

Ki Insurance; City of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance company is seeking an Application Support Analyst in London. The role involves providing technical support for SaaS applications, troubleshooting issues, and ensuring system performance. Ideal candidates will have strong problem-solving skills and prior knowledge in the insurance domain. Join a dynamic team focused on innovation and employee inclusion.

Benefits

Highly competitive remuneration

Comprehensive benefits package

Recognition of extraordinary efforts

Qualifications

• Proven problem-solving skills with a proactive approach.
• Experience with a wide range of SaaS and COTS applications.
• Ability to understand business domains for genuine business value.

Responsibilities

• Provide technical support for various applications.
• Troubleshoot and resolve application issues quickly.
• Monitor system performance and address potential issues.

Skills

Proven problem-solving skills

Wide range of technical skills

Insurance domain/application knowledge

Experience with ITIL frameworks

Knowledge of IT service management processes

Proficiency in performance monitoring tools

Job description

Overview

Applicant Portal

Job Details: Application Support Analyst

Full details of the job.

Vacancy Name

Vacancy Name Application Support Analyst

Employment Type

Permanent

Location

London

What you will do

• Provide technical support for a wide range of SaaS and COTS applications
• Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to help resolve problems fast
• Collaborate with development teams within Ki and vendors to identify and fix issues
• Oversee the day-to-day operations of various applications, ensuring they are running efficiently and effectively
• Monitor system performance and health, addressing potential issues proactively
• Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure
• Create and maintain documentation related to application support processes, procedures, and knowledge base articles
• Conduct training sessions and create user guides to help end users maximize the use of our products
• Lead the response to application-related incidents, ensuring timely resolution and minimal disruption to business operations
• Perform root cause analysis to investigate the underlying causes of application problems and prevent recurrence

What you will bring to the role

• Proven problem-solving skills and a proactive approach to improving system performance
• A wide range of technical skills to cover the breadth of applications supported
• Prior insurance domain/application knowledge is crucial to this role
• Experience with ITIL frameworks
• Deep knowledge of IT service management (ITSM) processes, including incident and problem management
• Proficiency in performance monitoring tools and techniques
• Ability to quickly understand business domains and assess genuine business value

What to expect during the recruitment process

1. Initial recruiter screening call
2. Interview with hiring manager
3. Technical interview (this may vary depending on the role)
4. Values interview

Ki Values

• Know Your Customer: Put yourself in their shoes. Understand and balance the different needs of our customers, acting with integrity and empathy to create something excellent
• Grow Together: Empower each other to succeed. Recognise the work of our teams, while celebrating individual success. Embrace diverse perspectives so we can develop and grow together.
• Be Courageous: Think big, push boundaries. Don’t be afraid to fail because that’s how we learn. Test, adapt, improve - always strive to be better.

Our culture

At Ki, we are committed to creating an inclusive environment where every colleague is valued and respected for who they are and can do the best work of their careers. Inclusion is a critical foundation of our business and people strategies and supports our vision of becoming a market-leading, digital and data-led specialty insurance business. An inclusive workplace fuels innovation because creativity thrives when everyone feels valued, respected, and supported to drive it. So, no matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

What we offer

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

If this sounds like a role and a culture that appeals to you, apply now!

Please visit our careers site to find out more about working at Ki