APM - AI Automation (Hybrid: Remote Mon & Fri)

Lendable Ltd; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading fintech firm in Greater London is seeking a strategic Associate Product Manager (APM) to enhance automation in customer interactions. The APM will lead AI journey implementations, analyze customer engagement data, and ensure collaboration across product teams. Ideal candidates will have 2+ years of analytical experience and strong project management skills. The role offers great flexibility with remote work options and competitive benefits, including private health insurance.

Benefits

Remote work flexibility

Private health insurance

Fresh lunches in the office

Qualifications

• 2+ years of work experience in an analytical role within Tech, Finance, or similar.
• Strong familiarity with support automation platforms.
• Experience in start-up/scale-up environment preferred.

Responsibilities

• Lead the identification, scoping, and implementation of new AI journeys.
• Analyse customer call flows for high-impact opportunities.
• Leverage data to monitor AI Agent performance.

Skills

Strong analytical skills

Experience improving operational processes

Excellent written communication skills

Strong cross-functional project management

Clear verbal communication

Tools

Intercom

Conversational AI tools

Job description

A leading fintech firm in Greater London is seeking a strategic Associate Product Manager (APM) to enhance automation in customer interactions. The APM will lead AI journey implementations, analyze customer engagement data, and ensure collaboration across product teams. Ideal candidates will have 2+ years of analytical experience and strong project management skills. The role offers great flexibility with remote work options and competitive benefits, including private health insurance.