Angling Retail Store Lead - Customer-Focused Growth

Angling Direct plc; Crawley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fishing tackle retailer in Crawley is seeking an Assistant Store Manager to help lead the store team. This role involves managing daily operations, driving sales through exceptional customer service, and contributing to strategic planning. Candidates should possess solid fishing knowledge, retail experience, and strong leadership skills. The company offers discounts on products and a supportive team environment.

Benefits

40% staff discount on Advanta

25% staff discount on other branded products

Collaborative workplace

Qualifications

• Experience of working in a retail environment with some leadership responsibility.
• Strong focus on customer service and results orientation.
• Good understanding of retail processes and health and safety requirements.

Responsibilities

• Ensure day-to-day operations of the store run smoothly.
• Drive sales by delivering outstanding customer service.
• Assist in recruitment and onboarding of new staff.
• Handle customer and staff issues, including complaints.
• Report on buying trends and customer needs.

Skills

Fishing product knowledge

Customer service

Leadership

Communication

Conflict management

Organizational skills

Job description

A leading fishing tackle retailer in Crawley is seeking an Assistant Store Manager to help lead the store team. This role involves managing daily operations, driving sales through exceptional customer service, and contributing to strategic planning. Candidates should possess solid fishing knowledge, retail experience, and strong leadership skills. The company offers discounts on products and a supportive team environment.